Customer Service Manager

Customer Service Manager

Cub in Plymouth off of Vicksburg Lane is looking for a Customer Service Manager to join our team. Customer Service Manager is responsible for leading front-end operations to deliver an exceptional customer service experience, achieve sales and labor objectives, maintain operational accuracy, and ensure a safe and positive environment for customers and associates.

Lead, coach, and develop front-end associates to deliver exceptional customer service. Provide daily direction, assign responsibilities, and communicate department priorities, expectations, and procedures. Train associates on front-end processes, checkout standards, cash handling, and company policies. Conduct probationary and regular performance reviews in partnership with store leadership. Monitor customer service levels and ensure prompt response to customer needs, questions, and assistance requests. Monitor front-end labor utilization and adjust staffing to maximize efficiency while maintaining service standards. Perform other duties as assigned or delegated.

Good judgment is required for this position as there may be times when direct supervision may not be immediately available. High School diploma or equivalent required, associate or bachelor's degree in business, Retail Management, Supply Chain, or related field preferred. Minimum of 2 years of retail leadership, grocery operations, or department management preferred.

Work is performed primarily in a retail grocery environment with occasional travel to other company locations for meetings or business needs. Social skills and verbal interaction, reading and writing Walking and standing for up to entire shift, climbing ladders

Open availability including evenings and weekends.

Flexible schedule for work life balance. Employee discount. Weekly pay on a progressive union scale. Union benefits for eligible associates including Paid Time Off.

We provide our customers the best grocery experience period by personalizing our customers' evolving needs with innovation, convenience and by supporting the communities we serve through delivering quality, variety, and fresh groceries. As the needs of our customers evolve, we're dedicated to adapting alongside them, providing quality products, and a welcoming shopping experience.

At Cub we believe that diversity and inclusion are essential to our success as an organization, and we strive to create a work environment that fosters respect, fairness, and equal opportunities for all employees. Each team member brings unique perspectives that help us better serve our community.

SUPERVALU Inc is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - Veteran/Disability. VEVRAA Federal Contractor.