Program Analyst

About Us: Massachusetts Housing Partnership (MHP) is a public, non-profit organization that expands access to affordable housing and promotes housing equity in communities across the Commonwealth. Founded in 1985, MHP is now a 70+ employee organization that has delivered $6.5 billion in below-market financing for affordable housing and currently has $1.2 billion in assets under management. Every action MHP takes, whether it’s a loan, grant, professional assistance, or development of state or local policy, has the underlying goal of expanding housing opportunities for Massachusetts residents. Current Opportunity: MHP is seeking a Program Analyst who will focus on data, systems, reporting, and communications within MHP’s Homeownership team. The position supports the effective operation and continuous improvement of Homeownership programs by maintaining high-quality program data, strengthening reporting infrastructure, developing dashboards and visualizations, and translating complex data and program information into clear, accessible reports, presentations, and communications for staff, leadership, partners, and external audiences. This role serves as a bridge between technical analysis, program operations, and communications. The Program Analyst supports Power BI reporting, data quality review, systems troubleshooting, financial reconciliation, and cross-functional coordination with Homeownership staff, Finance, IT, and Policy and Communications. The role also helps turn program data into accessible reports, presentations, impact summaries, and public-facing materials that support decision-making, program accountability, and clear communication of MHP’s Homeownership work. At MHP, engagement, inclusion, and belonging are integral to our culture. We value individuals who embrace diverse perspectives, build inclusive relationships, and contribute to a collaborative and supportive workplace. Essential Functions and Responsibilities: The role combines data, systems, communications, and operational support responsibilities, creating a highly collaborative and engaging environment where your work directly contributes to expanding successful homeownership opportunities. Data Analysis, Reporting, and Visualization: Use data to support program performance, decision-making, and stakeholder reporting. Analyze program and portfolio data to evaluate performance and outcomes. Develop dashboards, reports, and visualizations using tools such as Power BI and Canva. Translate complex data into clear, actionable insights for internal and external audiences. Utilize Microsoft Copilot and approved AI tools to support analysis, reporting, presentations, and communications while ensuring compliance with MHP’s AI and data governance standards. Data Management and Integrity: Ensure program and financial data is accurate, reliable, and well-documented across systems. Maintain high-quality datasets and ensure data accuracy, consistency, and accessibility. Identify and resolve data gaps, discrepancies, and reporting issues. Develop and maintain documentation, including data dictionaries, report logic, SOPs, and system workflows. Monitor adherence to data standards and elevate issues when necessary. Systems Operations and Maintenance: Support the effective operation and continuous improvement of core business systems. Support day-to-day system operations and user needs. Coordinate with developers on system updates, configuration changes, testing, and troubleshooting. Track and monitor system-related projects, enhancements, and support requests. Communications: Partner with internal teams to communicate program impact and performance. Collaborate with the Policy & Communications team to support Homeownership communications strategies. Assist in developing reports, impact summaries, presentations, and external-facing materials. Translate technical and program data into clear, accessible messaging. Financial Data and Reconciliation: Support the integrity and alignment of program financial information. Track and reconcile program financial data across systems. Ensure financial reporting is aligned with program activity and outcomes. Identify discrepancies and coordinate with Finance and program staff to resolve issues. Cross-Functional Coordination: Serve as a key resource connecting teams, systems, and stakeholders. Coordinate requests, deliverables, and cross-functional dependencies. Provide data, reporting, and operational support to stakeholders. Ensure consistency across systems, reports, and business needs. Escalate issues, delays, or inconsistencies and assist with priority Homeownership projects as needed. Compensation: The budgeted compensation for this role is $70,000 to $80,000. Any final offer will be based on various factors including job-related knowledge, skills, competencies, and experience. The listed range is just one component of MHP's total compensation package for employees. Benefits our employees value: MHP understands that benefits are an important consideration when looking for a new role. We are proud to offer our employees a comprehensive benefits package including: Hybrid and flexible work schedule Health insurance through the state’s Group Insurance Commission 403b retirement plans with employer match of up to 10% and immediate vesting Annual 5-week paid time off (PTO) benefit and 13 paid holidays Fully paid group term life, short-term and long-term disability insurance Dental insurance through MetLife with 90% of premium covered by MHP Vision insurance through VSP with 50% of premium covered by MHP Medical and dependent care Flexible Spending Accounts Public transportation reimbursement Tuition reimbursement up to $10,000 Professional development resources and assistance First time homebuyer assistance up to $20,000 Generous home office benefit Membership discount for onsite gym Hybrid Schedule Policy: The Program Analyst role is designated as Hybrid which includes both in-office and remote workdays. Positions designated as Hybrid are required to work out of the Boston office two days per week during the first 90 days of employment and may have the opportunity to reduce regular in-office days thereafter upon management approval. This position requires use of MHP’s hybrid workplace scheduling software to reserve office desk space each week. MHP’s office is conveniently located minutes from South Station. Work Authorization Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Knowledge, Experience and Skills: Experience with data analysis, reporting and program operations, preferably in housing, community development, public policy, non-profit or a related field Strong Excel and data management skills, including comfort working with large datasets, reconciling information and identifying inconsistencies Demonstrated experience developing dashboards, reports and data visualization using Power BI or similar business intelligence reports. Hands-on experience regularly using Canva or similar design and communication tools to create presentations, infographics, reports, storytelling and other audience-friendly materials. Strong written communication skills with the ability to draft reports, presentations, summaries, and other program communications Attention to detail and commitment to data accuracy Comfort working across teams and ability to manage multiple priorities Familiarity with systems troubleshooting and/or process improvement Interest in affordable homeownership, housing equity, and/or public-interest related work Bachelor’s degree in data science, business, or related field, or an equivalent combination of skills, knowledge and experience required. Travel: Travel may occasionally be required within Massachusetts. Valid Driver’s license or ability to acquire one and/or reliable means of transportation required MHP supports equal opportunity employment and all employment-related decisions are made in compliance with federal and state laws. #J-18808-Ljbffr