Assistant Store Manager

The Assistant Bakery Operations Manager (ABOM) is a leadership pipeline role designed to develop the next generation of Bakery Operations Managers. ABOMs are expected to operate at near-BOM level, executing bakery operations with urgency, accuracy, and accountability while building the leadershipskills needed to run a bakery independently. This role blends hands-on operational excellence with talent development, administrative ownership, and team leadership. ABOMs act as a true extension of the BOM and must be capable of stepping into full bakery ownership when needed. Our Worcester, MA store is located at 1 Kelley Sq. Worcester MA 01610. KEY RESPONSIBILITIES: Operational Execution • Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists • Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards • Support ordering, inventory accuracy, and shrink control • Assist in schedule creation and labor execution to meet operational targets Talent & Team Development • Support recruiting, interviewing, onboarding, and training of new staff • Deliver consistent coaching and real-time performance feedback • Hold team members accountable to standards while reinforcing a growth mindset culture • Ensure onboarding and training programs are executed to company standards Leadership & Ownership • Manage bakery operations independently in the absence of the BOM • Model urgency, accountability, and operational discipline • Partner with BOM and Area leadership to identify operational gaps and implement solutions • Maintain continuity of operations during leadership transitions or staffing shortages • Other duties as assigned WHAT SUCCESS LOOKS LIKE: • Able to independently execute all BOM-level administrative and operational tasks • Bakery is fully staffed, trained, and operating at high standards • Strong culture of accountability and consistency • Acts as a reliable operational leader during any coverage scenario • Demonstrates clear readiness and upward mobility toward a BOM role QUALIFICATIONS & EXPERIENCE: • 1+ year leadership experience in restaurant, retail, or hospitality operations • Strong operational discipline and attention to detail • Ability to coach and develop hourly team members • Comfortable working in fast-paced, high-volume environments • Ability to perform all bakery roles during peak business periods • Strong communication and problem-solving skills SWEET POSITION PERKS: • Competitive pay + bonus eligibility: $20.00 - $22.00/hr • Medical, dental, vision & pet insurance • Paid vacation + wellness days • Career development pipeline into BOM leadership • Free cookies every shift • Fun, fast-paced team culture