Senior Accounts Receivable Specialist

Senior Accounts Receivable SpecialistThe Senior Accounts Receivable Specialist manages a large portfolio of customer accounts and is responsible for maintaining accurate receivable balances, applying customer payments, monitoring aging, collecting past-due balances, and resolving billing and payment discrepancies.Essential Duties and Responsibilities:Manage a large portfolio of customer accounts, potentially across multiple ERP systems, prioritizing work based on aging, outstanding balances, payment history, and collection risk.Review accounts receivable aging reports regularly and maintain documented collection plans for past-due accounts.Contact customers by phone and email to collect outstanding balances, confirm payment commitments, and resolve payment delays.Record collection activity, customer communications, disputes, and promised payment dates accurately and consistently.Process and apply customer payments, including checks, ACH payments, wire transfers, and credit card payments, to the correct customer, invoice and company.Research and resolve unapplied cash, short payments, overpayments, deductions, duplicate payments, and other account discrepancies.Reconcile customer accounts and investigate differences between customer records and company records.Work with sales, operations and accounting teams to resolve billing disputes.Identify accounts requiring escalation, credit review, payment arrangements, or collection action and make recommendations to management.Support month-end close by preparing receivables schedules, reconciling assigned balances, and researching outstanding items.Provide management with aging reports, collection updates, dispute summaries, and other requested accounts receivable information.Maintain supporting documentation and follow established approval requirements for credits, adjustments, write-offs, and refunds.Identify opportunities to improve cash application accuracy, collection follow-up, reporting, and multi-system workflows.Assist with audits and other accounting projects as needed.Other Duties and Responsibilities:Any and all other duties assigned by management.Qualification Requirements:At least three to five years of accounts receivable experience, including direct responsibility for a large, high-volume customer portfolio.Demonstrated experience managing accounts receivable for multiple companies or across multiple ERP systems simultaneously.Proficiency with Microsoft Excel, including sorting, filtering, lookup functions and pivot tables.Strong attention to detail and the ability to manage competing priorities and recurring deadlines.Clear, professional written and verbal communication skills.Ability to work independently, exercise sound judgement, and escalate issues appropriately.High school diploma or equivalent; associate's or bachelor's degree in accounting finance, business administration, or related field preferred.