Center Operations Coordinator

Job Description

Job Description

Are you a detail-oriented operations professional who thrives in fast-paced, mission-driven environments? We're seeking a Center Operations Coordinator to become the operational backbone of our Beachwood ABA center. 

This critical role is the central point of contact for scheduling, client intake, front-desk management, and daily operational support. You’ll ensure that every day runs like clockwork—freeing up our clinical team to focus on delivering world-class therapy. This is a non-clinical role ideal for someone with outstanding logistics skills, excellent communication, and a passion for building systems that support clinical excellence.

This is a full time position at the Center Monday-Friday 7:45-4:15

Amazing Benefits!

• Generous Paid Time Off

• Paid Legal Holidays

• Health Insurance, dental insurance and vision insurance 

• 401 K Plan 

• Paid training and support! 

Responsibilities:

• Master Scheduling & Capacity Management

• Client Intake & Onboarding

• Front Desk Operations & Hospitality

• Policy Adherence & Staff Support

• Admin, Facilities & Reporting Support

Required Qualifications 

• High School Diploma or GED is required. 

• A minimum of two (2) years of professional experience in a scheduling, administrative, or reception role, preferably within a healthcare or educational setting. 

• Demonstrated expertise in using Electronic Health Record (EHR) and digital scheduling platforms. 

• High proficiency in the Microsoft Office or Google Workspace suite. 

• Formal HIPAA training and extensive experience in a high-volume customer-service environment. 

Preferred Qualifications 

• Associate's or Bachelor's degree in Healthcare Administration, Business, or a similar field. 

• Prior experience or exposure to an ABA therapy or pediatric clinic environment, providing a foundational understanding of the clinical setting. 

• Working knowledge of the Ohio Scholarship program. 

• Bilingual proficiency. 

• Advanced skills in Microsoft Excel (e.g., Pivot Tables, VLOOKUP) or experience with data visualization tools for enhanced reporting capabilities.

Join a growing ABA company that is as dedicated to your growth as it is to the children we serve!  APPLY TODAY!