Employer Services Manager

Job Description

Job Description

Career Team is a leading workforce development organization on a mission to transform lives.  We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.  At Career Team, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here.

TITLE: Employer Services Manager

REPORTS TO: Deputy Director

LOCATION: Deep East Texas Workforce Development Area

EMPLOYMENT TYPE: Full-Time, Exempt Employee 

Career Team is looking to hire an Employer Services Manager to oversee the day-to-day operations of the business services team and ensure programmatic requirements and performance metrics are consistently met. This role supervises business services staff and coordinates job development activities with employers, ensuring alignment between job seekers and employers' hiring needs. The Employer Services Manager reports to the Deputy Director.

Your Impact on Career Team's Success :

• Perform all business service functions required to meet performance goals and assist team members with balancing workloads
• Provide training and coaching to support the execution of the marketing plan and exceed employer expectations
• Supervise the business services team to ensure the success of business services goals and Workforce system performance
• Develop and oversee worksites and placements for work experience and on-the-job training contracts
• Evaluate employer needs and devise customized plans that align qualified job seekers with business demands through training and development
• Utilize job seeker resources provided through the Workforce office and program operations to meet employer needs
• Coordinate daily activities and establish short- and long-term goals that ensure achievement of performance goals
• Ensure local operating procedures and processes are implemented to maintain a high level of customer service
• Facilitate employer access to all Workforce Development programs and supervise or perform specialized, technical, and consultative Workforce Development duties as needed
• Develop and maintain effective working relationships with project team members, employers, and community partners
• Oversee preparation of marketing plan reports and monitoring documents, identify areas for improvement, and communicate findings and recommendations to management and appropriate staff
• Review and approve related policies and procedures to ensure consistent application of SOPs and attainment of goals
• Approach each day and task with a "ZAG" mindset
• Other duties and projects as needed

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

To Qualify for This Role, You Must Have :  

• Bachelor's degree from an accredited college or university, or equivalent experience
• 2 years of supervisory experience and 2 years of business-to-business sales experience
• Knowledge of the WIOA program and other workforce program requirements
• Strong understanding of local labor market trends and industry demands
• Creative and innovative approach to developing community-focused solutions
• Computer literate with MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems
• Strong relationship-building skills with the ability to gather information and provide solutions that exceed expectations
• Ability to work in a variety of settings with a culturally diverse customer base and be culturally sensitive
• Ability to serve as a role model to customers and motivate them toward achieving goals
• Ability to meet and/or exceed set goals and objectives
• Excellent interpersonal, time management, customer service, organizational, and communication skills (oral and written)
• A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient, and maintaining a high level of confidentiality
• Adherence to the principles of Extreme Customer Service in all interactions with internal and external customers
• A Valid Driver's License

Additional Skills/Knowledge Career Team Would Love for This Role :  

• Master's or MBA degree
• Knowledge of the Deep East Texas region and its employers, community organizations, and workforce partners
• Bilingual or multilingual
• Strong multitasking abilities and a proactive approach to tasks
• Experience with training and coaching in a performance-based environment

Salary : $63,000 - $68,000/yr

Salary is commensurate with education and experience. Career TEAM offers a competitive benefits package, including healthcare, dental, and personal/vacation time

Travel : 50% travel within the region

About Career Team:
Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team's outstanding record of accelerating the human condition  has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See   for more information.

Career Team is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA").  Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information , such as your full name, gender, date of birth, and signature;  Demographic data , such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information , such as your home address, telephone numbers, email addresses, and emergency contact information;  Dependent's or other individual's information , such as their full name, address, date of birth, and Social Security numbers (SSN);  National identifiers , such as SSN, passport and visa information, and immigration status and documentation;  Educational and professional background , such as your work history, academic and professional qualifications, educational records, references, and interview notes;  Employment details , such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records;  Financial information , such as banking details, tax information, payroll information, and withholdings; Health and Safety information , such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information;  Information Systems (IS) information , such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks;  Biometric information , such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data , such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.