Fine Jewelry Merchandise Supervisor - Wstfld @ Franklin Pk

Do you like helping others excel? Do you like interacting with customers and finding ways to make them happy? Do you like partnering with peers to get big results? Well, being a Fine Jewelry Supervisor at JCPenney might be a perfect fit! Your role as the Fine Jewelry Supervisor is to supervise and engage a team of Fine Jewelry associates to deliver an amazing shopping experience that will delight our customers, creating loyalty that will have them coming back to the store for years to come! You will provide great customer service and sales, sales floor leadership and staff supervision, scheduling to meet coverage, along with the ability to provide dynamic leadership, and consistent execution of the elements that drive sales. Primary Responsibilities: Customer Service - Models and holds the team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately. Drives planning and execution of events and credit card acquisition. Sales - Constantly challenges yourself and the team to drive profitable sales growth through supervising and engaging with the associates. Coaches and develops team by modeling JCPenney's company values to build lasting customer relationships that drive productivity and sales. Merchandise Flow & Placement - Provides direction and support to ensure merchandise flows to the floor efficiently. In partnership with the team, constantly works to maintain stock levels and presentation standards to the customer. Team Development - Partners with the store management team to source and hire store talent for hourly positions. Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues, and partners with the General Manager on succession planning for the store. Performance Standards - Consistently meets established performance standards; including but not limited to shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance. In addition to a competitive wage, this position offers 1% commission on sales of qualified merchandise and a 10% commission for Service and Care plans. Core Competencies & Accomplishments: Work experience – Minimum of 2 years retail experience. Education – Bachelor's degree or equivalent work experience. Drives Performance – Solves problems and makes smart decisions that drive sales, profit, or customer service; executes work efficiently and effectively; inspires strong performance in yourself and others. Builds Relationships – Develops positive relationships, establishes strong networks, shows respect for different styles, and communicates effectively to a wide audience. Intensity – Proactively finds ways to improve the customer experience; shows confidence and courage to do what is right; acts with energy and urgency. Shows Courage – A confident leader; willing to take on challenging assignments; acts in accordance with beliefs and deals with conflict quickly and in a positive manner. What you get: If eligible, we offer a competitive benefits package including medical, dental, vision, term life insurance, paid vacation and holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. Associates who are eligible for paid vacation (MTO) also receive eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday receive additional compensation. For details on paid vacation days and eligibility requirements for other benefits, visit Pay Range USD $19.00/Hr - USD $23.75/Hr #J-18808-Ljbffr JCPenney