Hospitality Associate - NYC

Hospitality Associate

Industrious is proud to bring our most elevated product yet to New York City: Industrious Reserve at Lever House.

Spanning six floors, this flagship Industrious location encompasses management of CBRE's Investment Management Headquarters, will be home to CBRE's executive leadership team, as well as 44 luxury private offices designed for New York's most discerning executives.

Lever House is one of the city's most iconic buildings, and members and tenants enjoy exclusive access to the renowned Lever Club with its refined lounge, restaurant, event space, and a 13,000-square-foot outdoor terrace in the heart of Park Avenue.

We're now seeking a Hospitality Associate to deliver exceptional hospitality. This position will work closely alongside our Hospitality Manager.

This is not a typical hospitality role. Success requires someone who is fluent in anticipatory service, delights in creating memorable experiences, and an eye for detail that impresses even the most discerning customers.

As a Hospitality Associate, you will be the heart of the member experience, truly aiming to create a warm, elevated and customer service centered experience for everyone we serve at Lever House.

What You'll Do:

• Deliver Exceptional Hospitality: Assist and support in creating a seamless, luxury experience at every touchpoint from private offices to the cafe and gathering spaces ensuring members feel both cared for and inspired by your approach to service. You will serve as a physical steward of the workplace and will implement and perfect daily food and beverage displays.
• Cultivate Community: Build and nurture a network of visionary business leaders and cultural tastemakers who will define the membership and be instrumental in providing the service and standards upon which the community is based.

Who You Are:

• Hands-On: No task is too large or small. This hands-on work energizes you!
• Grounded in Luxury Hospitality and Customer Service: Your background in hotels, restaurants, or membership clubs can bring a level of service expertise and polish to Lever House.
• Experienced in F&B: You have your finger on the pulse of the latest and greatest in the F&B space and have FOH experience. You understand the importance of presentation and quality.
• Obsessed with the Details: You see what others might miss and elevate the everyday through perfectly executed touches that set the standard for excellence.
• Adaptable & Collaborative: You thrive in complex environments, moving seamlessly between Industrious, CBRE, Lever Club, and member needs without losing focus.
• Attentive and Proactive: Acknowledge inquiries or complaints from members, employees, and supervisors. Provide solutions quickly, professionally, and with a strong sense of hospitality.

Why This Role Appeals To Hospitality Professionals:

For those coming from luxury hotels, restaurants, or membership clubs, this role offers the best of both worlds. You'll join pre-opening, shaping the details and setting the tone for a flagship launch. Unlike the 24/7 pace of traditional hospitality, this position is centered on business hours, giving you balance while still delivering at the highest standard.

Compensation:

The hourly compensation range for this role is between $26 and $29 per hour. The successful candidate's hourly wage will be based upon a variety of factors, including but not limited to work experience, job-related knowledge, skills, and professional qualifications.

You will also be eligible for a number of generous benefits including:

• Fixed hours to give you stability
• Commuter Stipend of $150 / quarter
• Travel stipend $150/ annually (after 90 days)
• End of Year Bonus of $1500
• Sick pay as required by law
• Benefits bundle through Sequoia

Hourly and bonus compensation are just two components of Industrious' total compensation package for this role. Other great perks and benefits include heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan, and many other benefits, subject to applicable eligibility criteria and company policies.

Equal Employment Opportunity:

Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.