Manager - Protective Services Detail

Company Description

Job Description

The Protective Services Detail Manager (PSDM) serves as a shift-level tactical commander responsible for the execution, readiness, and oversight of all armed Protective Services operations. This position provides operational command leadership for all PSO classifications (PSO1, PSO2, and PSO3) and ensures consistent deployment, tactical alignment, and disciplined execution across assigned shifts.

The PSDM is accountable for armed operational readiness, incident response coordination, and supervisory oversight through direct leadership of PSD Supervisors (PSDS). During critical incidents, this role may serve in a command or tactical leadership capacity depending on incident scope and complexity, ensuring alignment with established incident command structures and senior leadership direction.

This position upholds a centralized, disciplined command structure, reinforces use-of-force governance, and ensures all operations are conducted in compliance with regulatory requirements while maintaining Forbes Five-Star service standards in a high-risk, high-liability environment.

Essential Duties (include but are not limited to)

• Provide command-level oversight of all Protective Services Detail operations during assigned shifts and maintain overall responsibility for shift execution across PSO3, PSO2, and PSO1 functions.
• Direct and supervise PSD Supervisor(s) to ensure tactical readiness, disciplined deployment, and consistent field execution; PSO1/PSO2/PSO3 personnel report to PSDS.
• Serve as Incident Commander or Deputy Incident Commander during critical incidents when designated, including violent encounters, weapons-related events, or executive protection emergencies.
• Oversee operational doctrine and shift execution related to armed response, use-of-force application, and tactical deployment models.
• Maintain oversight of staffing models, deployment plans, and operational coverage across PSO tiers for assigned shifts.
• Ensure compliance with Nevada Revised Statutes, Gaming Control Board regulations, and department policies applicable to armed operations.
• Coordinate with internal partners and external agencies as required to resolve incidents, support investigations, and maintain scene management protocols.
• Oversee post-incident debriefs and after-action reviews for assigned shift incidents, ensuring corrective action and accountability.
• Oversee and/or participate in the hiring and selection process for PSO1, PSO2, PSO3, and PSD Supervisor (PSDS) positions, including candidate screening, interview participation, and selection recommendations in coordination with Security Administration and Training.
• Ensure shift personnel maintain required armed readiness standards (qualification status, training compliance, and assignment eligibility) and immediately escalate any lapse.
• Promote a culture of professionalism, discipline, accountability, and tactical excellence while upholding Forbes Five-Star service standards.
• Any other duties assigned by the Director, Executive Director, or Vice President.

Qualifications

Minimum Qualifications

• Minimum Six (6) years of progressively responsible experience in law enforcement, military service, or professional armed security operations.
• Demonstrated leadership experience in a supervisory or management capacity.
• Proven ability to lead personnel during high-risk incidents.
• Strong communication and leadership skills.
• High school diploma required; college preferred.
• Must be 21 years of age or older.
• Must be able to stand, sit, kneel, lift, and walk indoors and outdoors for extended periods of time.

Licenses & Certifications

• Nevada Carrying Concealed Weapon (CCW) permit or HR 218 certification (or ability to obtain within six months).
• Nevada Gaming Registration.
• Alcohol Awareness (AES) Card.
• First Aid certification.
• Basic Life Support (BLS) certification.
• CPR certification.
• Valid Nevada Driver's License.

Training & Compliance

• Advanced firearms and defensive tactics proficiency.
• Demonstrated knowledge of use-of-force standards and regulatory compliance.
• Completion of Incident Command System (ICS) training or equivalent command-level certification preferred.
• Successful completion of PSD pre-hire physical assessment and annually thereafter.
• Successful completion of background investigation and psychological evaluation.

Preferred Qualifications

• Experience in a luxury resort or Forbes-rated environment.
• Experience supervising multi-tiered armed teams.
• Experience in executive protection or critical incident response.

Core Competencies

• Command presence and leadership under stress.
• After-action accountability.
• Disciplined deployment mindset.
• Tactical decision-making; Strong decision-making under pressure.
• Ability to command armed operations in high-risk environments.
• Tactical situational awareness.
• Leadership of multi-layered security operations.
• Strong communication skills.
• Proficiency in Microsoft Office and reporting systems.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.