Field Service Engineer (North East Region)

Job summary

Discover Echo is seeking a Field Service Engineer based in the Boston area to provide on-site, remote, and in-house technical support for our advanced microscopy systems. This role includes performing maintenance, calibration, troubleshooting, and repairs to ensure minimal customer

downtime and high-quality performance. The ideal candidate has strong technical and communication skills, experience using diagnostic tools, the ability to work independently, and must be able to travel freely primarily throughout the United States and occasionally internationally, typically for up to three days at a time.

Responsibilities

Primary responsibilities

 Provides post-sale technical service and support to customers including: Routine Maintenance, Calibration, Troubleshooting, Component repair/replacement/alignment, and Relocation Services.

 Performs assigned Field Service Cases within the provided date and time requirements.

 Works to ensure minimal customer downtime and workflow interruptions.

 Documents and compiles data of completed service on Echo Microscope Systems.

 Self manages travel schedule to minimize expenses.

 Assesses and refurbishes any used material that may be returned to Echo HQ.

 Completes in-house component specific testing and rework.

 Completes depot level repairs in-house within the assigned date and time.

 Performs Quality Control checks on outgoing parts to support Service Team.

 Performs other work-related duties as assigned.

General responsibilities

 Adhere to our company values; trust, focus, collaboration and grit

 Follow work health and safety rules

Requirements
Qualifications and work experience
 High School Diploma Required
 3+ Years of Technical Experience, previous employment or education
 3+ Years of Customer Support Experience
 Valid Driver’s License in good standing
Knowledge and skills
 Experience in the use of tools and diagnostic test equipment
 Ability to write reports and compose business correspondence
Personal competencies/soft skills
 Effectively establish rapport, present information and respond to questions from customers
 Flexibility in to changing work schedules and flexible shifts/working hours.
 Ability to work independently without supervision
Practical conditions
 Frequent travel, occasionally on short notice, non-standard hours
 Weekly travel of 3 days, 2 nights
 Ability to lift up to 35lbs

Compensation and Benefits :

The base salary range for this position is $26 to $33 an hour.

Estimated annual earnings may exceed the base salary based on travel assignments and available overtime opportunities. Actual earnings are not guaranteed and will vary depending on travel schedules, hours worked, business needs, and applicable overtime requirements. Overtime will be paid in accordance with federal and applicable state law.

Benefits include 401K with company match, PTO, Health Benefits, Investment in Professional and Personal Development, and much more.

BICO leverages a global portfolio of pioneering brands fusing automation, intelligence, and data to unlock scientific discovery at scale in pharma and biotech.With 53,600+ instruments installed in over 65 countries, BICO products, software, and solutions are found in more than 3,500 laboratories, including the world’s top 20 pharmaceutical companies, and have been cited in over 13,000 publications. BICO strives towards the vision to enable life-science labs to accelerate the discoveries that change lives. BICO is listed on Mid-Cap, Nasdaq Stockholm under BICO.

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