Guest Services Representative - Marshfield - PT

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

8

Compensation:

Salary Range: $15.00 - $23.00

Union Position:

No

Department Details

-Must be available to work every Friday from 7:00 a.m. to 3:30 p.m. This is a non-negotiable requirement. I can accommodate occasional exceptions when needed.
-Must be able to push and pull wheelchairs.
-Looking for someone interested in a long-term position.
Willingness to pick up additional shifts when the other two employees are off.

Summary

Greets and assists patients, families and visitors in a courteous manner. Provides information and assistance to patients, families, and visitors in accordance with guest services programs and initiatives.

Job Description

Possesses outstanding front line customer service and creates a positive first and last impression to patients, families and visitors. Assists with problem resolution and serves as a liaison to Sanford resources and associates. Displays extraordinary professionalism and tact during stressful and busy times, displaying ability to problem solve. Responds to patients with empathy using positive interpersonal and effective communication skills. Directs patients, family members, visitors and guests to patient hospital departments, clinics and other Sanford locations. Monitors traffic in patient drop off areas. Provides city information to patients and visitors about available lodging and area business. Recognizes and responds to sensitive situations and issues with discretion and confidentiality. Identifies systems improvement needs and advocates a plan for improvement. Collaborates with other Sanford associates and Guest Service staff to make Sanford patient and family experiences as positive and stress free as possible. Proactively assesses family needs and assures they are aware of amenities available such as, pagers, lockers and computer areas. Manages family rooms and public waiting areas. May complete family room rounds on a daily basis. Demonstrates computer based customer support skill, logging into the Sanford Electronic Privacy Information Center (EPIC) to pull patient information.

Qualifications

High school diploma or equivalent preferred.

Experience in customer service preferred.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

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