American Girl Franklin location Sales Lead- Full Time with Benefits

About the Team The Lead Sales position is part of the American Girl Nashville management team. About the Opportunity The American Girl Nashville retail store is looking for a dynamic individual as Lead Sales to assist the sales manager with daily operations, including providing leadership and direction to the department and providing a high level of selling and customer service to American Girl guests. What Your Impact Will Be Support the retail sales manager in all business functions including merchandise management, business analysis, and staff development. Execute supervisory duties, including floor presentation visual standards, coaching and motivating staff, monitoring business and stock levels, communicating with management, maintaining communication and coaching binders, preparing staff schedule for adequate floor coverage, motivating team members to meet or exceed sales goals, tracking sales performance, analyzing results for management, and delegating responsibilities to improve workflow and increase staff skills. Lead by example by delivering exceptional and engaging customer service to ensure an excellent guest experience. Fulfill responsibilities of the Manager on Duty by overseeing the sales floor and solving customer service concerns as they arise. What We’re Looking For Demonstrated ability to work with a broad and diverse workforce. A strong customer service background, with lead/supervisory experience preferred. Excellent communication (both verbal and written) and organizational skills are essential. Must enjoy children and possess a warm and friendly demeanor. Well-developed computer skills; must be a skilled user of Microsoft Excel, Outlook, and Word. Ability to work a flexible schedule including nights, weekends, and holidays. Mattel is an affirmative‑action/Equal Opportunity Employer. F/M/Disability/Vet. Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment. #J-18808-Ljbffr Mattel, Inc.