Assistant Manager

Assistant ManagerGrease Monkey - Rockford, IL 61114OverviewSalary Range $17.75 - $19.00 Hourly Level Experienced Position Type Full Time Category AutomotiveDescriptionFullSpeed Automotive is one of the largest multi-brand automotive service platforms in the country, operating locations nationwide under brands customers know and trust. Every great customer experience starts at the store level — and the Assistant Manager plays a critical role in making that happen every single day.The Assistant Manager supports the Store Manager in leading day-to-day operations, ensuring the team delivers fast, friendly, and high-quality automotive service while maintaining a safe, clean, and well-run location. This role is hands-on — splitting time between the service bay, the front counter, and the back office — and is a key developmental step for those looking to grow into store leadership.We are looking for someone who leads by example, takes pride in a job done right, and genuinely enjoys building a team that customers and coworkers can count on.Key ResponsibilitiesSupport the Store Manager in supervising daily operations, stepping in to lead the location in the manager's absence.Coach, train, and motivate technicians and service advisors to deliver consistent, high-quality service.Assist with scheduling team members to ensure proper coverage during peak hours and busy seasons.Help onboard and train new team members on service procedures, point-of-sale systems, and customer service standards.Foster a positive, team-oriented work environment that reflects FullSpeed Automotive's values.Greet customers, explain services, and ensure every visit reflects FullSpeed Automotive's commitment to speed, quality, and trust.Recommend additional services based on manufacturer guidelines and vehicle needs, helping customers make informed decisions.Resolve customer concerns or complaints promptly and professionally, escalating to the Store Manager when needed.Support efforts to build repeat business through excellent service and genuine customer care.Assist in managing daily store operations, including opening/closing procedures, cash handling, and point-of-sale transactions.Help monitor and maintain inventory levels for parts, fluids, and supplies — placing orders as directed by the Store Manager.Ensure the shop and customer areas are clean, organized, and presentable at all times, reflecting brand standards.Support compliance with all safety protocols, environmental regulations, and company policies.Assist with tracking daily sales, productivity, and key performance metrics, helping the team stay focused on store goals.Help ensure all services are performed correctly, safely, and in accordance with brand and manufacturer standards.Conduct or support quality checks on completed work to maintain a high standard of service.Promote a safety-first culture, ensuring team members follow proper procedures for equipment use, chemical handling, and shop safety.Assist in identifying and addressing maintenance needs for shop equipment and facilities.Disclaimer:The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a comprehensive list of all responsibilities, duties and skills required for the position.This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State laws.Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.FullSpeed Automotive is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.QualificationsQualificationsRequired1+ years of experience in a retail, automotive service, or customer-facing leadership role.Strong communication and interpersonal skills, with the ability to lead and motivate a team.Comfortable working in a fast-paced, hands-on environment that includes time in the service bay.Basic math and cash-handling skills; comfortable using point-of-sale and inventory systems.Valid driver's license with a clean driving record.Ability to stand for extended periods and lift up to [50] lbs as needed.Availability to work flexible hours, including weekends and some holidays.High school diploma or equivalent required.PreferredPrior experience in quick-lube, automotive service, or a related industry.Basic knowledge of automotive maintenance services (oil changes, fluid checks, filters, etc.).Experience supervising or training team members in a retail or service environment.ASE certification(s) or willingness to obtain certifications as required by brand standards.