Accounts Receivable Credit & Collections Specialist

Job Description

Job Description

Position Title: Credit & Collections Specialist
Department: Accounting
Reports To: Accounts Receivable Manager
Primary Greyson Location: Detroit Office
Employment Status: Hybrid (1 day in office)

Position Overview:

The Credit & Collections Specialist will handle daily activities related to accounts receivable (AR), credit, and collections. Key responsibilities include timely collection of AR, processing customer information, managing and reconciling assigned accounts, and overseeing customer agreements, credit limits, and credit insurance policies. This role also involves researching chargebacks and resolving disputes. The candidate should be experienced in collections within a high-transaction wholesale and B2B environment and comfortable working in a fast-paced, results-driven organization.

This role REQUIRES one day a week in our corporate office located in Detroit.

Duties & Responsibilities:

• Manage daily AR, credit, and collection tasks efficiently, ensuring timely follow-up on outstanding amounts.
• Communicate with sales representatives, customer service, finance teams, and customers to ensure accurate and up-to-date information.
• Run credit reports and research partners to determine appropriate credit limits for management approval.
• Monitor credit limit compliance and take appropriate action when limits are exceeded.
• Identify past-due customers, assess risk exposure, and determine appropriate course of action.
• Contact customers via phone or written communication to resolve disputes and minimize delinquencies.
• Prioritize collection calls to maintain Days Sales Outstanding (DSO) and meet company delinquency goals and key performance indicators (KPIs).
• Generate and publish accurate reports on a daily, weekly, monthly, or ad-hoc basis.
• Maintain reseller certificates to support Wholesale Account status.
• Participate in special projects and audit support (e.g., Wholesale Tax Redemption Certificates, Invoicing) as needed.

Education Requirements:

• Associate’s Degree required; Bachelor’s Degree preferred or equivalent experience 

Experience & Skills Requirements:

• 3+ years of experience in AR, credit, and collections.
• Strong knowledge of accounts receivable, collections, and account reconciliation.
• Experience organizing and maintaining customer contracts.
• Familiarity with billing procedures and collection techniques preferred.
• Proficiency in ERP systems such as NetSuite highly desired.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).

Additional Skills:

• Strong investigative skills with sound judgment.
• Good negotiation skills.
• Ability to work in a team environment while effectively managing individual priorities.
• Customer service-oriented with strong communication and interpersonal skills.
• Detail-oriented with excellent organizational and data management skills.

Benefits:

• Unlimited Paid Time Off
• Paid Sick Leave
• 13 annual paid company holidays
• Competitive employee discount
• Paid Family Leave Program (Maternity & Bonding)
• Company paid long-term and short-term disability
• Tax Advantage Accounts (FSA, HSA, FSA Dependent Care, 401(k) & 401(k) Roth
• Comprehensive Medical Coverage (medical, dental, vision) with company HSA contributions

Company Background:

Greyson is a leader in innovative product design and a lifestyle brand that fosters emotional connections with consumers through authenticity and dedicated service. The company values high design and technical performance, drawing inspiration from its community, supporting the environment, and promoting unity and diversity. Greyson has expanded beyond golf apparel into complementary lifestyle categories, growing its credibility across wholesale, e-commerce, and retail channels. The brand is at a pivotal moment in its growth trajectory.