Service Technician

Service Technician

At GoldOller, "This is Home" isn't just our motto; it's the way we show up every day. On-site, your work is more than a job; it's the heart of our communities. It's leading with care, creating spaces where residents truly feel at home, and building relationships that last. We believe great teams thrive on support, creativity, and shared purpose, which is why we invest in your growth, celebrate innovation, and lift each other up. Ranked among the top in ORA Power Rankings and rated 4.6 on Glassdoor by our own employees, GoldOller is more than a workplace; it's a place where you belong, where your impact matters, and where your career can grow. Ready to make a difference every day?

Position Purpose:

At GoldOller, Service Technicians are the heart of the community experiencededicated to ensuring every home is safe, comfortable, and beautifully maintained. This role delivers exceptional service by responding promptly to resident needs and service requests, maintaining our properties to the highest standards, and preparing homes for new residents with care and precision. Through teamwork, proactive communication, and attention to detail, Service Technicians help create a place our residents are proud to call home and by doing this in a way that meets our standards of excellence as set forth in this job description.

What You'll Do

• Help manage expenses by following inventory and purchasing procedures.
• Get approval for overtime at least 24 hours in advance (except true emergencies).
• Inspect units at move-in/move-out and document appropriate security deposit deductions.
• Report billable service request charges and lease violation fees.
• Maintain a professional image and positive attitude at all times.
• Communicate daily with the Service Manager and provide midday/end-of-day updates.
• Complete all reports and software entries (including work orders) accurately and on time.
• Follow safe work practices, attend safety meetings, and complete required checklists.
• Keep the office area neat and orderly and adhere to company standards.
• Use company equipment responsibly and report any incidents within 24 hours.
• Attend required meetings and training sessions.
• In the absence of a Service Manager, report directly to the assigned leadership representative.

Team Support & Development

• Support and motivate team members through training, knowledge-sharing, and teamwork.
• Embrace new technology and operational processes.
• Foster a positive, solution-focused work environment.
• Attend scheduled meetings, safety reviews, and required training.

Unit Turns

• Complete the full make-ready process and ensure all vacant units are ready within 5 business days (14 days for upgrades).
• Assist with unit inspections at notice-to-vacate and move-out.
• Assist with final move-in inspections to ensure units meet GoldOller standards.
• Conduct final inspections once make-ready work is reported complete.

General Repair, Maintenance & Grounds

• Complete assigned service requests within 24 hours and notify the Service Manager of delays.
• For emergencies, contact the Service Manager within 60 minutes if a solution isn't identified while still on-site.
• Close out all service requests electronically each daycomplete or not.
• Meet daily/weekly work order goals.
• Perform snow/ice removal when applicable and ensure logs and vendor compliance.
• Walk and inspect your assigned GOZone weekly and maintain vacant exteriors.
• Maintain grounds, breezeways, stairwells, and common areasno trash or debris allowed.
• Respond to on-call emergencies as scheduled.
• Maintain all OSHA/MSDS documentation.
• Keep tools, equipment, and shop areas organized and well-stocked.
• Monitor work orders for recurring issues or long-term maintenance needs.
• Complete monthly preventative maintenance tasks and reporting.
• Assist with supervising contractors when needed.
• Report any questionable activity, unsanitary conditions, or unauthorized occupants/pets.

Resident Relations

• Always greet residents with eye contact and a smile.
• Limit technical details when speaking with residents about maintenance concerns; communicate with the Service Manager first.
• Never discuss confidential/company matters with residents.
• Communicate professionally and clearly, including written notices.
• Participate in resident events and attend court hearings when required.

Skills You Bring

• Ability to read financial reports, sketches, and blueprints.
• Experience with RealPage products (OneSite/Ops Technology) is a plus.
• Strong multitasking, organization, and communication skills.
• Working knowledge of Fair Housing, ADA, OSHA, local/state building codes, and landlord-tenant law.
• Ability to build strong working relationships with peers, leaders, residents, vendors, and the public.

Position Requirements

• High school diploma/GED preferred.
• At least 1 year of multifamily maintenance experience OR technical trade school.
• Physical ability to lift/carry up to 50lbs and perform frequent physical activity (standing, climbing, stooping, etc.).
• Valid driver's license and reliable personal vehicle.
• Must own basic maintenance tools.
• Experience/training in carpentry, plumbing, electrical, painting, and refurbishing required.
• EPA Certification required.
• CPO or CAMT certification preferred.
• Willing to work weekends and travel/overnight when needed.
• Must have a working smartphone for work order systems and on-call duties.

Who we are:

GoldOller Real Estate Investments is a growing real estate investment company that acquires, develops, and operates multifamily communities throughout the country. The firm has been phenomenally successful over the years and currently owns and diligently manages approximately 40,000 units across 12 states, representing over $2.6 billion in assets under management.

What makes our team successful?

Our commitment and strides to stand out, think creatively and do things from our own perspective and expertise! If you are looking for a career path that includes growth and having a sense of purpose, then this is your new "home"!

Perks and Benefits That We Offer

• 12 Paid Holidays
• Up to 2 weeks Paid Time Off in the first year of service (grows with tenure)
• A CelebrateYOU Day (To use at your leisure, for any special occasion)
• Comprehensive Medical, Dental and Vision Plans (available after 60 days of employment)
• Company Paid Health Reimbursement Account
• Paid Maternity Leave
• Company Paid Life Insurance
• Company-Matched 401(k) Retirement Savings Plan
• All-Inclusive Access to all GoldOller Property Amenities: Swimming pools, GO Chat facilities, Wellness Classes, and Fitness Centers
• Company Paid Certifications and Licensing
• And so much more!

Multifamily Management Inc.