Part-Time Customer Service Clerk

Part-Time Customer Service Clerk

The Part-Time Customer Service Clerk is responsible for delivering excellent customer service and administrative support with a Hospitality focus at Rosehill Community Center. This front-line position serves as a primary point of contact for patrons, renters, and program participants. Duties include anticipating client needs, answering inquiries, processing transactions, supporting facility operations, and assisting with events. This physically active role requires a professional demeanor, sound judgment, and late-night availability on Friday, Saturday and Sundays.

This is a part-time position with variable hours depending on operational needs. Applicants must demonstrate reliability, integrity, and the ability to work with minimal supervision.

Essential Duties and Responsibilities: Customer Service & Administrative Support

• Provide courteous and helpful service in person.
• Assist with facility rentals and operations and general inquiries.
• Use ActiveNet software to process payments and manage scheduling.
• Handle cash, checks, and credit card transactions; reconcile receipts.
• Route calls, take messages, and provide accurate information about city services and programs.

Facility Operations & Event Support

• Open and close the Community Center following standard procedures.
• Set up and break down rooms for rentals, classes, and events (tables, chairs, A/V, etc.).
• Provide on-site support for events and rentals; ensure adherence to facility policies with a "Can Do Attitude" always anticipating and commitment to solving problems.
• Perform light custodial tasks such as vacuuming, mopping, trash removal, and window cleaning.
• Report facility maintenance issues or safety concerns in a timely manner.
• Assist with community special events, both onsite and offsite.

Safety & Team Collaboration

• Follow safety protocols and respond appropriately to emergencies.
• Complete incident and facility reports accurately and promptly.
• Attend required trainings and staff meetings.
• Work cooperatively with other city employees to support a safe and welcoming environment.

Other Duties and Responsibilities

• Performs other duties as assigned.

Skills and Abilities Required

• Strong interpersonal and proactive communication skills.
• Commitment to high-quality public service.
• Ability to work independently and manage multiple tasks in a busy environment.
• Familiarity with office technology and customer service procedures.
• Flexible schedule availability, including late night weekends.
• Must successfully pass a Washington State Patrol background check.

Minimum Qualifications (Education, Experience, Skills)

• High School diploma or G.E.D. and,
• Must be able to accurately type 40 wpm and,
• Previous office experience in a customer service environment is preferred and,
• Any equivalent combination of education and experience that provides the applicant with the necessary knowledge, skills, and ability required to perform the essential duties of the job.

Licensing and Certifications

Washington State Driver's License with good driving record

First Aid Certification and CPR or ability to obtain within first 6 months of employment.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit for prolonged periods and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is required to stand, walk, reach with hands and arms; and stoop, kneel, crouch, or crawl. Frequent physical activity, including event setup and custodial tasks.
• This position is sometimes stressful, must have ability to multi-task, handle interruptions in addition to regular workload, lift and carry up to 50lbs., and able to respond and react to an emergency in an effective manner. Duties are performed both indoors and outdoors, including inclement weather.

The City of Mukilteo is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.