Case Manager I

Job Description

Job Description

As a Case Manager at PHC, you will be  responsible for assisting clients who are experiencing homelessness to access housing and resources through assessment, case management, and advocacy with community partners. The Case Manager provides services according to grant guidelines. Contact may occur in non-traditional settings. Demonstrates iCare values in daily work. 

This position is located at our Administrative Office in Des Moines, and typically works 40 hours per week, 

What You Will Do

1. Completes intakes and ongoing assessment with clients to identify needs, develop goals, and access resources and services. May assist clients with the application process for entitlement programs.

2. Monitors and documents client contacts, needs, goals, progress, and significant occurrences, according to grant guidelines and PHC policies and procedures.

3. Facilitates coordination with other PHC services, including medical, dental, mental health, and substance use, as well as referrals for services with external agencies, including emergency and crisis services. 

4. Advocates for clients with community agencies, schools, significant others and other appropriate agencies. 

5. Ensures clients have access to transportation to necessary appointments as appropriate, assisting with client transportation in accordance with PHC transportation policy. 

6. Communicates with other agencies on behalf of clients using professional discretion with client information, ensuring that appropriate releases of information are obtained. 

7. Conducts outreach activities at community agencies, community gatherings, neighborhoods, shelters, and other appropriate venues as requested. Serves as a liaison between PHC and community resources. 

Required Qualifications

• Driver’s license. 

• Bachelor’s degree in human services, mental health, counseling, psychology, healthcare or a related field. Equivalent experience may be considered in lieu of the required education.

• Must be obtained within 90 days of employment: 

  • Mandatory Reporter Training for Child Abuse and Dependent Adult Abuse recognized by the State of Iowa.

  • State of Iowa Chauffeur’s license. 

Required Skills

• Basic computer proficiency, including use of email, word processing, and spreadsheet applications. 

• Excellent interpersonal, teamwork, and collaboration skills.

• Effective written and verbal communication skills and listening skills.

• Excellent customer service skills.

• Effective organization and prioritization skills.

• Detail orientation with a high degree of accuracy.

• Effective problem-solving and critical thinking skills.

• Demonstrates professionalism, interacts with others calmly and empathically, and de-escalates difficult situations. 

Preferred Qualifications & Skills

• Experience in human services or a related field, working with people experiencing homelessness, military service, or in a community health center. 

• Working knowledge of local community resources. 

• Ability to effectively use a Homeless Management Information System. 

• Fluency in spoken English and Spanish, with the ability to communicate clearly and accurately in both languages.

We Take Care of Our People

Your related experience and skills determine your base pay. The typical hiring range for this position is $17.00 - $21.25 per hour. Candidates with extensive related experience may be considered for a higher pay rate up to the pay range maximum. In addition to base pay, PHC offers a comprehensive benefits package, including:

• Generous PTO accrual 

• Eight paid holidays

• License/certification fee reimbursement*

• Paid time off for continuing education & continuing education reimbursement*

• Tuition reimbursement program

• 401k with company match

• Medical, dental, vision

• Life & disability insurance

• Flexible spending & health savings accounts

• Supplemental accident & critical illness insurance