Host/Hostess

Job Description

Restaurant Host

Department: Food & Beverage

Reports To: Restaurant Manager

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

As a Restaurant Host, you will be the first point of contact for our guests, setting the tone for their dining experience. Your role is crucial in ensuring smooth operations and creating a welcoming atmosphere.

Responsibilities:

Guest Service:

o Greet guests warmly and professionally upon arrival.

o Seat guests promptly and efficiently, considering their preferences and party size.

o Manage wait times and inform guests of estimated wait times.

o Answer guest inquiries and address concerns promptly.

o Assist with special requests and dietary restrictions.

Reservations:

o Manage reservations and maintain accurate records.

o Confirm reservations and update the reservation system.

o Handle cancellations and modifications efficiently.

Restaurant Operations:

o Monitor restaurant capacity and seating arrangements.

o Assist with table setups and resets.

o Maintain cleanliness and organization of the host stand and waiting area.

o Coordinate with the waitstaff to ensure smooth service.

Additional Duties:

o Assist with other restaurant duties as needed, such as bussing tables or food running.

o Adhere to all hotel policies and procedures.

Qualifications:
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Strong organizational and time management skills.
• Positive and outgoing personality.
• Basic computer skills and knowledge of reservation systems.
• Previous experience in a restaurant or hospitality setting is preferred.

Perks & Benefits:
• Medical, Dental, Vision
• Hotel Discounts
• Paid Time Off
• Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

As the first person to greet and welcome guests, the restaurant host is a critical link to guest satisfaction. The host greets and seats guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner that results in maximum satisfaction. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.