Clinic Supervisor

Job Summary and Responsibilities Enjoy the opportunity to positively affect the health and well-being of entire communities. As the Clinic Supervisor at Dignity Health Medical Foundation you will oversee the staff (patient care team, front desk, records, and ancillary services) in the outpatient clinic caring for our patients. Every interaction is an opportunity to improve your understanding of a patient’s needs, the needs of your patient care team, or the needs of your clinic. You will advocate for your team as you support them in reaching their full potential, aligning with our operational goals and objectives. To thrive in this role, you need to be accountable and confident. You are an excellent communicator in one‑on‑one interactions and in front of groups. It is also important for you to be comfortable holding tough conversations, as you are responsible for the performance of your people and your clinic. Success in this role means you: Oversee smooth flow of clinic operations, act as a resource to staff for operational needs, and handle day‑to‑day patient satisfaction concerns. Ensure your direct reports and department are positioned to deliver the best care possible to our patients. Recruit, hire, train, discipline and supervise staff, including performance evaluations and competency assessments. Assist with budget development, management and cost‑effective operations. Monitor productivity and efficiency of your department. Mentor people on your team. Share your knowledge and confidence with the patient care team. In collaboration with Manager, Clinic Operations, support a vision and culture that reflects a patient‑care‑focused environment; collaborate, as appropriate, to discuss and effectively resolve operational, staff and financial issues pertaining to the practice. Participate in work groups, teams, task forces and committees to support ongoing improvement in care center operations. Provide value‑added and productive input and expertise to drive continual improvement, support standardization and streamlining, and resolve ongoing patient care issues. Ensure care center meets established standards. Take ownership of and appropriate action to improve care center performance. Assist the Manager, Clinic Operations to manage product recall issues; ensure medications and medical supplies are removed from inventory and disposed of properly, per direction from manufacturer, Department of Health, etc. Support the Manager, Clinic Operations in overseeing quality of task (i.e., electronic health record) management to support patients and providers. Audit for accuracy and completeness. Review task routing and response times. Coach staff on areas of improvement. Assist in the coordination of facility management and support, including voice and data communications, electronic medical record and clinical information systems, space, and equipment. Participate in the integration of clinical information systems into care center operations. Job Requirements Minimum Qualifications 3 years of outpatient clinic experience. High school diploma or equivalent. Demonstrated ability to effectively supervise productive, engaged teams and work with providers. Knowledge of or ability to learn the budgeting process, management reports, accounting, purchasing and patient billing process and systems. Knowledge of computers, systems and software, including word processing, spreadsheet, database, clinical information systems, electronic medical records, billing systems, and other application packages. Health insurance knowledge of HMO, PPO and capitated risk plan contracts as they relate to providers and practices. Visible and results‑oriented leader focused on getting the job done while ensuring strong interpersonal relationships; put the interests of the organization ahead of personal interests. Employ a style that is transparent, credible, and focused on relationship building, influence, conviction and integrity. High degree of resilience, sense of urgency, outcome driven and able to thrive in an environment of rapid change while effectively managing pressure in a professional manner. Excellent interpersonal and communication skills. Ability to express ideas effectively, both orally and in writing. Ability to demonstrate Dignity Health's values and exercise tact and diplomacy in dealing with others. Ability to effectively supervise and motivate others. Ability to work effectively and independently under pressure with minimal direction. Support providing exceptional patient care within a highly regulated and constantly changing environment. Other Preferred Qualifications Previous outpatient practice management experience. Previous experience in the assigned medical group. Previous lead or supervisory experience in a union environment. Bachelor's degree in business, finance or healthcare administration or related field, or equivalent combination of experience and education. RN or LVN license & experience. This position will oversee Allergy, Rheumatology, and Nephrology. Pay Range $36.00 - $49.07 /hour We are an equal opportunity/affirmative action employer. #J-18808-Ljbffr Dignity Health