Call Center Agent

Call Center Agent (Remote) job at Recruiting Lion Solutions. Dallas, TX. This is a remote position. CALL CENTER AGENT CUSTOMER SERVICE (REMOTE OMNICHANNEL) Recruiting Lion Solutions is searching for talented Call Center Agents ready to deliver exceptional service in the fast-paced world of telecommunications. This fully remote role supports a major telecom provider and requires someone who thrives in a dynamic environment where every call, chat, and email is an opportunity to create a positive customer experience. If you’re dependable, tech-savvy, and passionate about helping people, this is your chance to shine. What You’ll Do Handle inbound/outbound calls, email, chat, and omnichannel customer interactions with professionalism and empathy. Deliver outstanding customer service while resolving account inquiries, login issues, access problems, and general troubleshooting needs. Answer billing questions, help customers understand charges, and process account updates. Provide light upselling when appropriate by identifying customer needs and recommending available services. Maintain accurate and detailed documentation in the system for each interaction. Follow telecom guidelines, company processes, and performance expectations to ensure quality service. Qualifications 4+ years of customer service experience, with at least 2 years in a call center environment within the last 7 years. Ability to type 30+ words per minute. Proficient in Microsoft 365 (Outlook, Teams, Word, Excel). Strong communication skills with a professional, friendly tone. Ability to handle high-volume multitasking across multiple platforms (calls, emails, chats). Basic technical troubleshooting skills and comfort navigating multiple systems. Dependable, punctual, and focused, especially in a work-from-home environment. Reliable home setup: high-speed internet, compatible computer/laptop, quiet workspace, and preferably a hardwired connection. Must pass a criminal background check. What the Job Offers Full-time remote position $15.00–$17.00 per hour, paid bi-weekly Full company benefits Schedule availability required between 7:00 AM – 7:00 PM, Sunday through Monday Weekend availability required Two consecutive days off Stable environment with long-term career growth opportunities Supportive team culture with continuous training and development Ready to Join the Pride? If you’re committed, experienced, and eager to deliver exceptional support in the fast-moving telecommunications jungle, we want to welcome you into our pride. Let’s ROAR together. Recruiting Lion Solutions is an Equal Opportunity Employer. #J-18808-Ljbffr