Client Support Associate

Client Support Associate Compensation: 24/hr Identify, manage, elevate, and resolve technical issues in a Service Desk/Call Center environment. Troubleshoot all information technology issues, including software, hardware, and networking. Ability to identify problems quickly and take corrective action. Role Responsibilities Answer incoming support calls from internal and external customers. Serve as a point of contact for escalation for support issues by utilizing the Service Desk tools to enter data into the tracking system and using the solution database along with other business systems. Interact with Technical Support teams across the organization. Requirements 1-3 years of related work experience, or an equivalent combination of education and experience. 1-3 years of call center support with excellent customer service. Excellent verbal and written communication skills. The ability to work in a team environment and commit to a flexible work schedule. Preferences 1-3 years of technical experience a plus. 1-3 years of Service Desk or Technical Call Center experience a plus. Previous experience troubleshooting desktop, printer, and notebook issues. Very strong user and support of MSOffice. PDSINC, LLC is an Equal Opportunity Employer. #J-18808-Ljbffr PDS Inc, LLC