Roadside Assistance Technician/Tow Driver

Roadside Assistance Technician – Overview We are looking for a Roadside Assistance Technician to join our Emergency Roadside Assistance team. The role includes operating a service truck or tow truck and delivering essential roadside solutions to members while maintaining high levels of customer satisfaction. Key Responsibilities Operate a full‑size or mini service truck or tow truck and associated equipment to assist members, employees, and other motorists. Use GPS and maps to locate member breakdown locations. Service vehicles by providing fuel, battery testing and replacement, jump‑starts, lockout service, and flat‑tire repair or replacement. Tow vehicles when they cannot be started or are unsafe to drive. Ensure 100% member satisfaction through excellent customer service. Offer value to members through on‑the‑go tow or battery testing and sales. Provide support at special events such as parades, travel shows, Car Care or Public Relations events. Required Qualifications High school diploma or equivalent. Valid driver’s license and 21 years of age or older. Valid state driver’s license with minimal driving infractions; Illinois C‑NonCDL required for Illinois positions. Ability to lift up to 75 pounds. Successful completion of drug screening, MVR, criminal background check, and DOT health screenings. Strong customer service skills and effective communication with members. Experience using tablets or electronic devices to update calls, review policies, and document safety records. Preferred Qualifications Experience servicing vehicles: fuel, battery testing/replacement, jump‑starts, lockout service, flat‑tire repair or replacement. Prior tow truck driver or roadside service experience. Ability to safely operate a wheel lift, flatbed, dolly towing equipment, and full‑size or mini service vehicle. Commercial driving experience. Benefits Hourly rate: $22.50 (Georgia). Overtime at 1.5x. Shift premiums: 5% for 5pm–11pm, 10% for 11pm–5am. $1,000 sign‑on bonus (new applicants only). Split payout at 90 and 180 days. $250 quarterly perfect attendance bonus. Fully paid training. Medical, dental, and vision benefits. 401(k) with employer match. Paid parental leave, adoption assistance, PTO, company holidays, CEO days, and floating holidays. Paid volunteer day annually. Tuition assistance program and professional certification reimbursement. AAA membership discounts, perks, and rewards. Work Environment Provide roadside service primarily on the road (up to 95% of time), with frequent exposure to road hazards and temperature extremes. Minimal office work is required. Equal Opportunity Employment The Auto Club Group is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Background and drug screening will be required for all hires. #J-18808-Ljbffr