Patient Relations Specialist

Careers With PurposeSanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.Facility: Marsh Med CtrLocation: Marshfield, WIAddress: 611 N St Joseph Ave, Marshfield, WI 54449, USAShift: 8 Hours - Day ShiftsJob Schedule: Full timeWeekly Hours: 40.00Salary Range: $24.00 - $38.50Job Summary: Responsible for serving as the main point of contact for patients and families when care or outcomes do not meet expectations. Functions as a resource and professional liaison with internal departments, promotes the primary goal of optimal care to the patient. Ability to work with growth and developmental needs unique of client populations. Demonstrates independence, assertiveness, and critical-thinking when working with patients, families, and co-workers. The specialist has the ability to document clearly, the ability to solve problems and is self-motivated. Works independently with self-direction. Ability to establish priorities, have strong flexibility and organizational skills. Identifying and resolving patient and family member concerns and problems regarding services and staff. Maintains cooperative work relationships with other departments in order to respond quickly to patient concerns. Assists with and actively involved in patient satisfaction surveys and patient grievance plans. Assisting in interpretation of policies and procedures for patients, families, and visitors.Qualifications: Bachelor's degree in social work, business, nursing, psychology or other applicable science is required. In lieu of a bachelor's degree, six years equivalent work experience within internal patient-related, customer service hospital experience will be considered. Master's degree is preferred.Benefits: Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance.