Member Services Representative Afternoon

Afternoon Member Services Representative

Planet Fitness is seeking a reliable and enthusiastic Afternoon Member Services Representative to join our team. This role is vital to delivering an exceptional member experience and supporting club operations during peak afternoon hours. The ideal candidate will be detail-oriented, friendly, and motivated to maintain a clean, safe, and welcoming environment.

Key responsibilities include:

• Running and reviewing morning reports to stay informed on club operations and performance metrics.
• Greeting and checking in members accurately and courteously, providing excellent customer service at all times.
• Cleaning and sanitizing all areas of the club, including fitness equipment, locker rooms, and front desk spaces, following company standards.
• Learning and utilizing the Ignite by DataTrak system for member management, reporting, and club operations.
• Lifting, moving, and organizing fitness equipment as needed for cleaning, maintenance, or safety.
• Monitoring and helping maintain club equipment, ensuring everything is in working order and reporting any issues to management.
• Assisting with training as needed and staying up to date on club policies, procedures, and promotions.
• Upholding the Judgement Free Zone atmosphere by treating all members and teammates with respect and positivity.

Qualifications include:

• High school diploma or equivalent preferred.
• Previous customer service experience is a plus.
• Basic computer skills and willingness to learn internal systems (Ignite by DataTrak).
• Ability to lift up to 75 lbs and perform physically active tasks throughout the shift.
• Strong attention to detail, reliability, and punctuality.
• Professional, positive attitude and communication skills.
• Ability to work independently and as part of a team.

What we offer:

• Free Black Card Membership.
• A supportive, team-oriented environment.
• Ongoing training and career advancement opportunities.

Compensation: $10.00 per hour.