Office Manager

This position serves as a frontline operations role for Military Benefits and Certification Services and is responsible for delivering initial benefits guidance, triaging inquiries, and supporting day-to-day office workflows that help students access and use VA education benefits. The position also supports operational processes, maintains accurate information resources, and performs designated Chapter 31 support responsibilities in coordination with School Certifying Officials and office leadership.

Knowledge, skills and abilities

• Working knowledge of client server systems (e.g. Banner, Kuali, and Enrollment Manager).
• Working knowledge of effective customer service techniques and student-facing service delivery.
• Demonstrated excellent oral and written communication skills.
• Demonstrated interpersonal and organizational skills.
• Demonstrated problem resolution skills.
• Demonstrated ability to safeguard protected information and confidential records in a variety of formats.
• Demonstrated ability to prioritize and manage multiple operational and administrative tasks with a high degree of accuracy and strong attention to detail.
• Demonstrated ability to work with detailed and factual information from a variety of sources.
• Demonstrated ability to use PC-based software such as Microsoft Office products to manipulate data and create a variety of documents, reports, and presentations.
• Demonstrated ability to follow established procedures and communicate accurate information related to VA education benefits and student support processes.