Customer Success Manager

Customer Success ManagerColumbus, OhioAt Path Robotics, we're building the future of embodied intelligence. Our AI-driven systems enable robots to adapt, learn, and perform in the real world closing the skilled labor gap and transforming industries. We go beyond traditional methods, combining perception, reasoning, and control to deliver field-ready AI that is risk-aware, reliable, and continuously improving through real-world use.Big, hard problems are our everyday work, and our team of intelligent, humble, and driven people make the impossible possible together.We are looking for an experienced Customer Success Manager with experience supporting customers in the manufacturing industry to enable a seamless implementation of Path's products while laying the foundation for future account growth. You will serve as the voice of the customer to drive cross-functional alignment, ensuring customers are receiving the most value possible from our products.What You'll DoServe as the primary point of contact for multiple customers across North AmericaOwn the customer relationship post-signature through ongoing support, including close cross-functional coordination with our internal deployments team Act as the voice of the customer internally across product, engineering, and salesCoordinate ongoing customer touchpoints to ensure customer production planning aligns with the capabilities of our robotic systemsOwn customer utilization and long-term success of our robotic systems across all assigned accountsWho You AreExperience working with manufacturing processes and production planningExperience with working on process improvement and root cause analysis i.e. Lean six sigmaWillingness to travel up to 30% to customer sites to build relationships, provide support, and gain a deep understanding of customer operationsComfortable communicating technical concepts to non-technical audiencesCapable of negotiating with internal and external stakeholders at the executive levelCustomer-obsessed and deeply invested in delivering measurable value through products and servicesExcited by the opportunity to grow a book of business using modern monetization and expansion strategiesDetail-oriented and able to operate effectively in a fast-paced, evolving environmentMotivated by the opportunity to make an immediate impact at a venture-backed startupPassionate, collaborative, and energized by working closely with cross-functional teamsWhy You'll Love Working HereDaily free lunch to keep you fueled and connected with the teamFlexible PTO so you can take the time you need, when you need itComprehensive medical, dental, and vision coverage6 weeks fully paid parental leave, plus an additional 6–8 weeks for birthing parents (12–14 weeks total)401(k) retirement plan through EmpowerGenerous employee referral bonuses—help us grow our team!Who We AreAt Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.If you require a reasonable accommodation to participate in the application process or any part of the hiring process, please contact View email address on click.appcast.io . We are committed to providing equal access and will work with qualified individuals to ensure a fair and accessible hiring experience. We will respond to your request within 48 hours.