Sales Support Specialist

Job Description

Job Description

Job Description

Apache Mills, Inc., a worldwide leader in floor mat manufacturing, has immediate openings to join our growing company as a member of our Operations Team. As an environmentally responsible citizen of the global community, and in a commitment to providing a safe work environment, our products are proudly crafted in the USA.

We are currently seeking a qualified candidate for Sales Support Specialist to join our Sales Team.

Position Summary

The Sales Support Specialist supports the Sales & Marketing team by coordinating customer programs, new product launches, and account information while serving as a liaison between customers and internal departments. This role helps ensure customer satisfaction, accurate communication, and successful execution of sales initiatives.

Key Responsibilities

• Build and maintain strong relationships with customer accounts.
• Support sales objectives and customer programs.
• Coordinate new product launches, product setup, packaging, labels, barcodes, and artwork approvals.
• Manage customer requests, product samples, and program timelines.
• Maintain customer records, pricing, sales reports, and account documentation.
• Communicate production schedules, forecasts, inventory needs, and ship dates with internal teams.
• Collaborate with Sales, Purchasing, Operations, Customer Service, Product Development, Quality Assurance, and Marketing to meet customer expectations.
• Track program launches, product transitions, and customer initiatives.
• Assist with forecasting, inventory planning, and continuous improvement projects.

Qualifications

• Excellent communication, organization, and problem-solving skills.
• Strong attention to detail and ability to manage multiple priorities.
• Customer-focused with the ability to build strong working relationships.
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Ability to learn ERP systems, Power BI, and other business software.
• Comfortable working in a fast-paced environment.
• Ability to lift up to 30 lbs.

Education & Experience

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Business, Marketing, or a related field preferred.
• Experience in sales support, customer service, account coordination, or a related business environment preferred.
• Experience supporting retail or consumer products is a plus.
• Seniority Level

Entry level

• Industry
  • Manufacturing
• Employment Type

Full-time

• Job Functions
  • Job function
• Skills
  • Consumer Products
  • Sales
  • Communication
  • Customer Relationship Management (CRM)
  • Labels
  • Continuous Improvement
  • Marketing
  • Business Intelligence (BI)
  • Product Development
  • Microsoft Excel

Apache Mills, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

EOE M/F/D/V
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• Health insurance
• Paid time off
• Dental insurance
• 401(k)
• Vision insurance
• Life insurance
• 401(k) matching