Trainee - Delivery Operations (DPO)

Trainee - Delivery Operations (DPO)

Wayne, Michigan

As a Trainee in Delivery Operations, you will play a vital role in managing orders, updating task statuses, and monitoring transactions to ensure adherence to Service Level Agreements (SLAs). Your contributions will directly impact the quality of our processes and enhance customer satisfaction through effective communication and data management.

Key Responsibilities:

• Address customer inquiries and issues via email or chat, providing timely and effective resolutions using written communication skills.
• Perform data entry and maintain databases, ensuring data accuracy and integrity through attention to detail.
• Monitor transactions and ensure all activities are completed within the agreed SLAs, maintaining high process quality standards.
• Adhere to company policies and guidelines, ensuring confidentiality and ethical conduct in all interactions.
• Engage in self-directed and instructor-led learning, utilizing LMS tools to enhance skills and knowledge.
• Actively seek feedback from mentors and peers to improve performance and contribute to individual and team success.
• Collaborate with team members to achieve project outcomes and meet deadlines effectively.

Skill Requirements:

• Strong written and verbal communication skills.
• Basic knowledge of data entry and database management.
• Familiarity with Service Level Agreements and process quality standards.
• Proficiency in using Learning Management System (LMS) tools for skill development.

Other Requirements:

• Optional but valuable: Certification in customer service or communication skill.

Maximum Salary (US): 45000

Minimum Salary (US): 38000

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.

Compensation and Benefits

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.