Lobby Ambassador - Madrone

Job Description

Job Description

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. 

Action Property Management is seeking a service-oriented Lobby Ambassador to join our team at Madrone , a luxury high-rise HOA community in San Francisco.

We're looking for someone who has a genuine passion for hospitality, takes pride in creating memorable homeowner experiences, and understands what it means to deliver five-star, white-glove service .

Our ideal candidate is warm, personable, dependable, and proactive. Someone who anticipates needs, takes ownership, solves problems with confidence, and consistently goes above and beyond.

If you're someone who genuinely enjoys serving others, brings a positive attitude to work every day, and takes pride in delivering excellence, we want to meet you!

Schedule: Thursday - Monday, 3:00 PM- 11:30 PM

Compensation: $28.00 - $29.00 per hour 

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
• Maintain the appearance of the front desk area, lobby, and main elevators
• Monitor lobby activity and maintain access control
• Provide concierge services
• Complete Daily Activity Report
• Answer and direct incoming phone calls. Receive and distribute resident parcels
• Address resident and guest concerns and questions
• Demonstrate strong understanding of the association's governing documents

• Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
• Minimum of a High School Diploma or equivalent.
• At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
• Hospitality Management college students or recent graduates are highly desired
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach

• Action Property Management is committed to attracting and retaining the best talent in the industry.
• Proudly certified as a Great Place to Work®  in 2025
• Rated 4.0 stars on Glassdoor - Check out our reviews here

Team Member Perks:

• Comprehensive health benefits and paid time off package for qualifying employees
• Exclusive employee discounts through ADP Marketplace
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Values driven company culture promoting team work and excellence

Why You'll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.  Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.