Java L3 Production Support [ServiceNow /AWS Cloud experience]

Job Description

We are

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At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17000 and has 58 offices in 22 countries within key global markets.

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Our Challenge:

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We are looking for a seasoned Java L3 Production Support [ServiceNow /AWS Cloud experience] to join our dynamic team. The ideal candidate will be responsible for maintaining and enhancing enterprise-grade applications while providing high-level support for complex production issues. The role involves a balance of coding, troubleshooting, and communication with various stakeholders.

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Additional Information*

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The base salary for this position will vary based on geography and other factors.

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In accordance with law, the base salary for this role if filled within Piscataway, NJ is $110K-120K/year & benefits (see below).

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Responsibilities:

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• Manage day-to-day operational aspects for client’s application support engagement.
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• Collaborate with cross-functional teams, including customer stakeholders, and other vendor teams.
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• Incident & Problem Management: Oversee L3 troubleshooting, root cause analysis (RCA), and permanent bug fixes for business-critical applications.
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• Ensure complex incidents are resolved, SLA compliance is maintained, and system stability is driven by automation
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• Drive continuous service improvement by implementing intelligent automation, GenAI tools, and proactive monitoring to reduce incident volumes
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• Create or execute work plans and revise as appropriate to meet changing needs or requirements
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• Work cross-functionally to identify resources needed and assign individual responsibilities
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• Effectively apply project management methodology and enforce quality standards
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• Effectively facilitate scheduled client meetings
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• Make use of new and emerging technologies and practices for potential application in client’s IT environments
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Requirements:

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• 10+ years of experience in IT services, consulting, or technology delivery, preferably in IT production support (L2/L3)
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• Experience with Java full stack, Spring Boot, React, Microservices and AWS Cloud
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• Good experience with ServiceNow
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• Strong domain expertise in Retirement Services, including 401(k), retirement recordkeeping, benefits administration, or wealth and retirement platforms.
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• Proven track record of stakeholder management and client engagement.
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• Excellent communication and leadership skills.
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• PMP, Agile, or similar project management certifications are a plus.
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We offer:

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• A highly competitive compensation and benefits package.
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• A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
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• 10 days of paid annual leave (plus sick leave and national holidays).
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• Maternity & paternity leave plans.
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• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
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• Retirement savings plans.
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• A higher education certification policy.
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• Commuter benefits (varies by region).
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• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
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• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
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• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
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• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
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• A flat and approachable organization.
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• A truly diverse, fun-loving, and global work culture.
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SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

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Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

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All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.