Resident Experience Assistant

Job Description

Job Description

True Connection Communities (TCC) is a rapidly growing Senior Housing platform focused on the Active Adult and Independent Living segments of the business. At TCC, every day is an opportunity at our Senior Living Community for all our team members to make lasting connections with each other, residents, and resident’s families in a profound and personal way. At True Connection Communities, you’ll find opportunities to impact lives whether you have direct contact with residents, or support or lead someone who does. For more information on True Connection Communities visit

The Resident Experience Assistant is responsible for assisting their supervisor with providing daily diversified programs of individual and group activities that will enable each resident to engage in programs focused on 6 dimensions of wellness: spiritual/emotional, physical, intellectual, social connections, creative, and purposeful service activities within the community, in order to sustain and promote each resident’s potential, happiness and sense of usefulness to self and others. This position is responsible for providing daily programs that residents consider fun and engaging. This position helps their supervisor to create a fun and lively environment within the community.

Duties and Responsibilities

• Provides outstanding services to all residents, family members, responsible persons, and visitors.
• Follows company policies, signature program guidelines and expectations when leading activities.
• Helps supervisor to ensure a full activity program is offered seven days a week.
• Drives the van as needed.
• Schedules and coordinates with third party vendors to ensure all third party led programs are executed as scheduled.
• Conducts/leads majority of programs.
• Is flexible in work schedule to accommodate special events and evening/weekend programs.
• Trains, supports, and instructs volunteers to assist with activities as needed.
• Plans, coordinates, and helps implement decorations for special events, seasons, and holidays.
• Coordinates family functions and events and assists supervisor in promoting the resident, family, and friend referral program
• Plans and attends weekly excursions.
• Identifies to supervisor needed supplies for planned activities.
• Assists with transportation for activity outings and regularly scheduled group trips.
• Drives the company vehicle for resident activities and appointments when needed, if certified and approved to do so.
• Works collaboratively with Supervisor to create a positive, hospitality-oriented atmosphere for all residents.
• Carries out other duties as assigned by supervisor to ensure smooth operation of the program and to meet resident needs
• Performs other duties as assigned.

Qualifications

• High school diploma or GED required.
• Valid driver’s license.
• Excellent interpersonal skills with a variety of personalities.
• Detail-oriented and thorough.
• Ability to remain discreet and respect the privacy of residents, tenants, and/or guests.
• Sufficient ability to read, write, speak, understand, and communicate in English to complete work efficiently, effectively, and courteously.

Benefits

• Medical/Dental/Vision Insurance, Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Parental Leave, Short-term & Long-term Disability
• Industry-leading PTO
• Paid Holidays
• 401k program; Including match
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Employee/Resident Referral Bonuses

Working Conditions

This position works within the Senior Living Community, where there may be possible exposure to communicable diseases and infection, exposure to latex, possible exposure to blood-borne pathogens, possible exposure to various chemical, infectious, or biological hazards, and possible exposure to pets.

True Connection Communities is an Equal Employment Opportunity Employer M/F/D/V. We are committed to equal employment opportunity to all qualified persons, without regard to race, color, religion, creed, ancestry, national origin, age, gender, gender identity or expression, marital status, disability, or other protected status, as established by Federal or State laws.

True Connection Communities complies with the Americans with Disabilities Act (ADA), to provide reasonable accommodations for persons with disabilities.

True Connection Communities is a Drug-Free/Smoke-Free Workplace.