Dispatcher

Dispatcher Every successful delivery starts with great coordination behind the scenes! At Ferraro Foods, our Dispatchers play an important role in keeping transportation operations running smoothly. From coordinating routes and communicating with drivers to resolving delivery challenges, our Dispatchers help ensure products get where they need to go, on time. We're looking for a Dispatcher who's organized, dependable, a strong communicator, and comfortable juggling multiple priorities in a fast-paced environment. What You'll Be Working On Coordinate daily dispatch operations, including driver schedules, routing, and load planning Communicate with drivers, carriers, customers, and internal teams to keep deliveries on track Monitor delivery schedules, track shipments, and provide updates on delays or changes Answer incoming calls and help resolve delivery issues, driver concerns, and customer inquiries Schedule and confirm pickups and deliveries, ensuring freight is ready Assist with backhauls, common carrier shipments, and transportation coordination Process orders, bills of lading, shipment logs, and other transportation paperwork Maintain accurate dispatch records, system updates, and daily operational reports Troubleshoot scheduling conflicts, delivery delays, and unexpected operational challenges Work closely with Transportation, Sales, Customer Service, and Logistics teams Cross-train in routing, dispatch, and logistics functions to support daily operations The Ingredients for Success Strong communication and customer service skills Excellent organizational skills with attention to detail and follow-through Ability to multitask, prioritize, and think on your feet Comfortable handling a high volume of calls and coordinating multiple moving parts Ability to problem-solve and make sound decisions in a fast-paced environment Proficiency in Microsoft Outlook, Word, and Excel Ability to work independently and collaborate with a team High school diploma or equivalent work-related experience Previous experience in transportation, dispatching, logistics, or distribution preferred Experience with routing or transportation management systems, such as RoadNet, preferred Familiarity with freight coordination, carriers, or third-party logistics (3PL) preferred Why You'll Love Working Here Play a key role in keeping our transportation and delivery operations moving Enjoy a fast-paced environment where every day brings something different Work closely with drivers, transportation leadership, and teams across the business Opportunities to learn and grow within transportation and logistics The Details Schedule: Mon - Fri, 12:00 AM - Completion Pay: $70,000 Job Type: Full-Time, Hourly, Non-Exempt Benefits: Medical, dental, vision, 401(k) with company contribution, paid time off, paid holidays, and additional voluntary benefit offerings Ferraro Foods is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.