Fulfillment Supervisor

Fulfillment Supervisor

The Fulfillment Supervisor will supervise order entry, administration, and shipping processes of fulfillment team. This role will ensure all tasks are completed in accordance with AIT's policies and procedures. Additionally, the Fulfillment Supervisor will create shift schedule to include, workstation assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.

Responsibilities include supervising the process of fulfillment of orders by managing the receipt, keying, and processing of orders or changes and determining departmental budgets and costs. The Fulfillment Supervisor will organize customer product labeling/fulfillment requests and create proper cost model. They will work with other internal departments to make sure orders are filled according to agreed time lines and coordinate customer roll outs with the Operations Manager. They will also work closely with customers and internal team on 3PL Central WMS software & report development. The role involves assisting in escalation request, researching, and addressing issues with employees. The Fulfillment Supervisor will manage and assign work schedules, monitor overtime and time off request to assure department coverage based on business needs. They will assign quarterly and annually goals and monitor employee's goals progress. They will track product expiration dates with picture evidence to expand quality control capabilities and perform other duties as assigned. They must comply with all policies and standards.

Qualifications include a high school diploma or GED equivalent, 3+ years experience in fulfillment and warehouse operations, 1+ years experience in domestic, international and cartage freight forwarding warehousing services. Knowledge, skills, and abilities include applying fundamental concepts and using Microsoft Office (Word, Excel, Outlook). A forklift certification is required.

What AIT Can Offer You includes base compensation, a bonus based on achievement of business and/or individual performance metrics, medical, prescription, health savings account, flexible spending accounts, dental, vision, life, AD&D, disability, supplemental health, employee support, paid parental leave, pet insurance, 401(k), and tuition reimbursement. Teammates may be eligible for up to 10 to 20 days of vacation, 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide: AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.