System Admin

Job Description

Job Description

Duration : 12 months Contract 

Shift- 6:00 AM - 2:30 PM

Responsibilities:

• Actively seeks feedback from customers on ways to potentially improve the support process and relationships.
• Have regular 8-hour attendance at the plant to be engaged and successfully perform job functions.
• Be willing to work daily overtime and weekend overtime as necessary to support production needs.
• Follow service desk procedures in general end-user support and document activities, customer issues, troubleshooting steps, resolution outcomes, and time duration in the service desk tool.
• Perform onsite analysis, diagnosis, and resolution of complex problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end-user devices and related hardware and software to deliver required service levels.
• Talk to users to learn procedures followed and sources of errors.
• Respond to and diagnose service issues through discussions with users and leverage resources across all levels of the organization.
• Investigate and resolve computer software and hardware problems of users.
• Request that users experiencing problems use the telephone or service desk and participate in diagnostic procedures, using diagnostic software or following instructions as needed.
• Understand customer business processes and prioritize service desk tickets accordingly.
• Diagnose customer issues and assign appropriate support if the issue is outside the scope of support.
• Promote customer relations in line with company plans and policies.
• Install and maintain end-user hardware and software.
• Work with the next level of support.
• Escalate problems according to defined processes.
• Provide training and guidance to users to prevent user-based errors from recurring.
• Create, maintain, and manage site-specific documentation.
• Collaborate with other service teams to ensure efficient operation of the company's end-user computing environment.
• Receive and respond to incoming calls, pages, and emails regarding escalated end-user problems during and after core work hours.
• Answer and perform moves, adds, and changes (MAC) requests submitted through service desk tickets.
• Prepare tests and applications for monitoring end-user performance, then provide performance statistics and reports.

Skills Required

• A minimum of 5+ years of relevant work experience in the Information Technology industry.

Education Required

• High School Diploma and/or GED.
• Associate degree in Computer Science or a related field.

\nCompany Description

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit

Company Description

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit