Canvas Specialist

Canvas Specialist

FLSA Status: Exempt

Pay Grade: 101

Work Days: 226

Reports To: Coordinator of Design, Support, and Strategic Services

Primary Purpose

To provide effective online and blended learning leadership, technical assistance, and other related products and services for project stakeholders and local education agencies (LEAs) that will ensure improved student academic achievement across the state.

Qualifications

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Certification

• High School Diploma or GED
• Technical certification(s) and/or Associate degree preferred

Special Knowledge/Skills

• Team-oriented, collaborative attitude with ESC staff and LEA personnel
• Strong organizational, communication, public relations, and interpersonal skills
• Above-average technology competency
• Basic knowledge of Canvas Admin duties or equivalent LMS management
• Basic knowledge of instructional technology, media, and materials development and implementation
• Knowledge of databases, spreadsheets, word processing, Canvas LMS or equivalent, and Catalog
• Effective communication with non-technical users
• Self-motivated, able to take initiative and meet deadlines

Experience

• Utilizing learning management systems
• Providing technical assistance
• Collecting data
• Managing enrollments and deploying courses

Essential Duties and Responsibilities

*This job description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. They are intended to be accurate reflections of those principal job elements essential for making fair hiring and pay decisions.

**This position may be partially or completely funded using grant and/or federal monies and is assigned programs to include activities designed to enhance the effective and coordinated use of funds.

• Collect help desk data to identify patterns and assess issue magnitude; communicate or resolve issues as needed
• Navigate the LMS to resolve customer issues and answer questions
• Provide technical support to the online instructional design and Texas Reading Academies development teams
• Provide technical support to stakeholders and LEA personnel
• Research and recommend online learning technology solutions
• Perform Canvas Admin duties for statewide initiatives through TEALearn
• Provide leadership to team members as needed
• Equip help desk personnel for success
• Provide technical training and maintain just-in-time learning materials for clients and staff
• Maintain Standard Operating Procedures
• Other duties as assigned

Supervisory Duties

None

Equipment/Specialized Software Used

Computers, projection devices, control panels in meeting rooms, printers, productivity software, software specific to the job assignment, network resources, internet resources, and other hardware and software necessary to perform the functions of the job effectively and efficiently.

Working Conditions (Mental Demands/Physical Demands/Environmental Factors)

Mental: Public relations and people skills are always required, work with frequent interruptions, and maintain professional composure and confidentiality under stress.

Physical: Occasional prolonged and irregular hours, ability to move tables and chairs and load/unload boxes and materials. Prolonged use of a computer. Frequent region and state-wide travel.

Environmental: Open cubicles/workstations

Evaluation

Annual performance evaluation will be performed in accordance with the adopted policies of the Education Service Center Region 11. Employment in this position is contingent upon performance, need, and funding.

Benefits at ESC Region 11

• $645 monthly contribution for Medical Insurance
• Competitive Pay and Growth Opportunities
• Retirement Account Matching Program
• HSA, FSA, Dental, Vision, Life, Cancer Insurance Offered
• 10 Local Sick Paid Days provided Annually (Per School Year)
• 5 State Personal Paid Leave Days provided Annually (Per School Year)

Revision Date: July 2025

Employee Signature: _______________________ Date:_______________________