C/S Health/Human Service Case Manager I

Job Summary A Health/Human Service Case Manager I provides entry‑level case management and eligibility determination to assist clients in meeting personal, social, health, or financial needs. Essential Functions Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since the class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here. These functions differ from those performed by licensed Social Workers. Employees do not diagnose individuals for mental, emotional, behavioral, addictive, or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment‑based treatment plans. An employee may participate as a member of a multi‑disciplinary team to implement behavioral health services or treatment plans in accordance with Delaware Code, Title 24. Interviews clients, family members, and others to determine eligibility and connect clients with health and human services. Develops a service plan to aid and assist a client in receiving care and assistance needed in collaboration with hospitals, clinics, agencies, and other appropriate resources (Service plans may include job training and employability, housing, general public assistance, in‑home services and supports or home‑delivered meals, de‑escalation techniques, peer services, or skill development). Evaluates information derived from client interviews, case history, and other pertinent sources and refers to proper channels for review. Provides guidance and relevant information to clients and families prior to receiving requested service and assistance. Coordinates with other agencies, hospitals, clinics, and resources to expedite the process on behalf of the client. Prepares case histories and reports and maintains records and chronological logs of case activities. Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data. Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races. Performs other related duties as required. Job Requirements Applicants must have education, training and/or experience demonstrating competence in each of the following areas: Possession of an Associate's degree or higher in Behavioral or Social Science or related field. OR Three years' experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services. Six months' experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits. Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data. Six months' experience in narrative report writing. Benefits This is a Casual/Seasonal position which is a non‑pension eligible position without healthcare and/or other benefits. Conditions of Hire Applicants must be legally authorized to work in the United States. The State of Delaware participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. The State of Delaware does not provide employment‑based sponsorship. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. Equal Employment Opportunity The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression. #J-18808-Ljbffr State of Delaware