Team Lead

Job Description: A Video Violation Enforcement company in NYC is seeking a full-time Team Lead for their processing department in the Financial District. This role supports the Supervisor in curating sustainable employee engagement while focusing on high-quality work and efficient production. The hours for this position are Monday - Friday from 9:00 AM - 5:30 PM. Job Responsibilities: -Assist supervisor with reviewing processor performance, coaching, and training. -Operate as the initial point of contact for team members regarding escalations. -Collect and disseminate daily metrics and respond to processing-related inquiries. -Oversee the office and team when the supervisor is out of the office. -Collaborate in planning and strategy sessions using continuous improvement methodologies. -Additional responsibilities will be disclosed during the online application process. Job Requirements: -High School Diploma, GED, college experience preferred or equivalent work experience. -At least 1 year of recent experience in a leadership role. -Strong problem-solving and analytical skills. -Excellent written and verbal communication skills. -Ability to work in a fast-paced environment. -Ability to lead/facilitate meetings. -Proven ability to multi-task, prioritize work, and act with a sense of urgency to meet assigned deadlines. -Ability to work independently and as part of a team. -Decisive and able to quickly make sound decisions. -Professionalism and the ability to work well with different groups of people and different layers of leadership. -Exceptional aptitude and flexibility towards serving and assisting others. -Strong interpersonal, decision-making, organizational and conflict management skills. -Focus on high quality and strong attention to detail. -Advanced computer skills with O365 suite and reporting databases. Salary: $27.50 per hour To Apply: Email resume to View email address on click.appcast.io, indicating in the subject line "NYS DOL ref.Team Lead"