Training Program Support

Job Description

Job Description

Scheduled Hours:
The Roadway Worker Protection (RWP) training site requires approximately 61 hours of weekly coverage. Individual contractors will be scheduled for up to 37.5 hours per week, with coverage distributed accordingly and coordinated between the Supervisor and Employee. Please note that scheduled hours may shift based on operational need.

Location/Schedule
The Roadway Worker Protection (RWP) training site operations include primarily daytime coverage, with occasional overnight sessions. To avoid unsafe rest gaps while offering the opportunity for contractors to achieve a full work week, contractors assigned to overnight coverage may be scheduled for split shifts or partial day assignments on adjacent days. Overnight coverage requirements may be met through rotational scheduling among contractors and/or support from permanent staff and are not guaranteed to occur weekly for any individual contractor

Locations:
Roadway Worker Protection (RWP) Training Site Primary Location
440 Riverside Avenue, Medford MA 02155
Emergency Training Center (may have to visit this site)
20 Foundry St, Boston, MA 02127
North Quincy Computer Lab (may have to visit this site)
200 Newport Ave, Quincy, MA 02171
Heavy Rail Training School (may have to visit this site)
275 Dorchester Avenue, Building 15-72 South Boston, MA 02127
South Station Training School (may have to visit this site)
700 Atlantic Ave, Boston, MA 02111
Bus Training School (may have to visit this site)
32 Alford St. Bld. #12 Charlestown, MA 02129
Light Rail Training School (may have to visit this site)
331 Grove St, Auburndale, MA 02466

Detailed Description of Services:
Data Entry and Administrative Support
Operate common office equipment, including scanners, copiers, computers, and printers to support daily training record processing.
Type and enter data quickly, accurately, and consistently.
Coordinate sensitive, confidential topics and/or projects and prepare reports.
Input daily attendance data from paper forms into designated electronic systems.
Scan, name, organize, and file documents according to established policies and procedures. Archive documents in accordance with organizational procedures.
Track the status of assigned documents from receipt through completion.
Assist with RWP training project that requires large volumes of data entry
Search files, folders, and electronic systems to locate records and verify information.
Review forms and records for missing, unclear, or inconsistent information.
Flag data errors, incomplete records, or discrepancies for follow-up and intervention.
Demonstrate exceptional organization skills and maintain a hybrid paper/electronic work environment.

Tech Support
Assist employees with basic iPad troubleshooting (e.g., connectivity issues, app access, navigation)
Provide guidance on routine iPad setup and basic functions for daily use.
Help identify and report recurring iPad issues for further technical review or IT intervention.

Other Duties / Responsibilities
Strong computer skills are needed.
Proactive and able to work independently.
Demonstrate strong attention to detail and organizational skills.
Perform related duties and projects as assigned.
Adhere to rules, regulations, collective bargaining agreements (if applicable) and policies of the MBTA including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.

Updated:
Work Schedule & Shift Assignment Information
This temporary position is intended to be fulltime. Staff must be able to work any assigned shift, and shift assignments will rotate regularly based on operational needs.

NonOvernight Weeks
Shift A: 5:30 AM 1:30 PM
Shift B: 6:00 AM 2:00 PM
Shifts C & D: 9:00 AM 5:00 PM

Overnight Weeks
Shift A: 5:30 AM 1:30 PM
Shift B: 6:00 AM 2:00 PM

Note: Overnight coverage is Sunday through Thursday only. There is no overnight shift on Friday.
Shift C: 3:00 PM 11:00 PM
Shift D: 9:00 PM 5:00 AM

Shift Rotation
All temporary staff will rotate through shifts as needed. For example, an employee will work Shift A one week and transition to Shift B the following week. Overnight weeks rotate on a 2 weeks on / 2 weeks off cycle.

Accessibility
Please note that the facility at 400 Riverside Ave in Medford currently does not have elevator service. Elevator access is expected to be restored in the coming days; however, this role requires the ability to rotate through all classrooms, including those located on the second floor.
Dress Code
Business casual attire is required. (See attached dress code policy)