Meritain Director, Pharmacy Client Management

Position Summary We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Location: Open to qualified candidates anywhere. Compensation: In addition to a base salary, eligible for Sales Incentive Commissions. Key Responsibilities Leadership & Team Development Provide strategic direction and operational oversight to the account executive team. Coach, mentor, and develop team members to achieve high performance and professional growth. Assign and manage account executive portfolios to align with strategic goals and support client retention. Model leadership expectations and foster a collaborative, high‑trust team culture. Client Relationship Management Build and maintain consultative partnerships with senior client stakeholders. Serve as the primary escalation point for client issues, ensuring timely and effective resolution. Facilitate strategic discussions with clients to review service performance, identify growth opportunities, and execute retention strategies. Gather and act on routine feedback from client contacts to continuously improve service delivery. Operational Excellence Develop and implement standard operating procedures and reporting requirements for consistent, high‑quality client service. Establish processes and tracking methodologies to monitor contract performance and prevent recurring issues. Collaborate with cross‑functional partners to drive process improvements and ensure strategic alignment across the enterprise. Business Development & Contract Management Lead contract negotiations and pricing for new business and renewals. Participate in request for proposal (RFP) processes and provide account leadership during project implementations. Support the development and execution of consultant engagement strategies to expand market presence. Financial & Resource Management Manage budgets, revenue goals, staffing, and resource allocation to meet organizational objectives. Oversee employee relations, including conflict resolution and performance management. Attend face‑to‑face meetings with customers as needed to support team and client engagement. Other Duties Perform additional responsibilities as assigned to support organizational success. Required Qualifications Education & Experience Bachelor’s degree or equivalent work experience. Minimum 6 years of client services experience in healthcare or pharmacy benefit management, preferably with self‑funded health plans. Minimum 4 years of leadership or people management experience. Additional Qualifications Deep understanding of the pharmacy benefit management (PBM) industry, with expertise in areas such as pharmacy trends and plan benefits. Exceptional interpersonal skills, with the ability to facilitate meetings, resolve conflicts, build consensus, and influence stakeholders at all levels. Strong organizational and prioritization skills; able to manage multiple complex projects under pressure and tight deadlines. Proven ability to create a compelling vision, inspire action, and deliver team results. Demonstrated success in strategic planning, client retention, and product adoption. Analytical skills to develop solutions for complex client challenges. Experience working effectively in a matrixed team environment and leading cross‑departmental initiatives. Track record of identifying improvement opportunities and leading process change. Preferred Qualifications Experience in PBM client management or sales leadership. Additional Requirements Ability to travel up to 30% of the time. Flexibility to work outside standard business hours as needed. Other Details Anticipated Weekly Hours : 40 hours Time Type : Full Time Pay Range : $68,000.00 - $174,134.00 Benefits We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Equal Opportunity Statement Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace. #J-18808-Ljbffr CVS Health