Service Advisor - Lexus of Vancouver

Service Advisor

Holman Automotive is excited to announce an opportunity for Service Advisors to join our brand-new Lexus dealership in Vancouver, WA!

In this role, you will serve as the primary point of contact for guests, ensuring a positive service experience by listening to their concerns about their vehicle, suggesting repair and maintenance services, selling new accessories or replacement parts as well as keeping the customer informed of the repair services progress and providing expert guidance on automotive services.

Job Responsibilities:

• Greet and assist guests, addressing inquiries and concerns.
• Assess guests' needs and recommend appropriate services.
• Prepare detailed service estimates and communicate benefits.
• Coordinate with technicians for timely service delivery.
• Follow up with guests to ensure satisfaction.
• Maintain accurate records in the company database.
• Stay updated on industry trends and service offerings.

Qualifications:

• Experience in automotive service advising or a customer-facing role preferred.
• Strong understanding of automotive systems.
• Excellent communication and problem-solving skills.
• Proficient in relevant computer systems and software.
• Current and valid Driver's License and clean MVR driving record.
• High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience.

Compensation: We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location. This is a commission eligible role, and employees can expect to earn an average monthly pay of $3,000-$10,000 with earning potential based on personal performance.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:

• Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
• Misrepresent or embellish qualifications, skills, or experience
• Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)

Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with a disability needing assistance with the application process, please contact View email address on click.appcast.io

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.