Customer Service Representative

Customer Service Representative (Baton Rouge, La)

S&W Wholesale Foods is Louisiana's leading independent food service supplier and is on the Move. We are looking for a Customer Service Representative to join our team! The Customer Service Representative is responsible for interfacing with customers in both in-person, phone and e-mail interactions. The Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.

S&W Wholesale Foods is a family-owned, customer-oriented company and we align our progress with your success. We believe in candid communication, being genuine, and working together as one team to achieve our goals.

What you'll do:

• Portraying a positive company image and engaging in professional and friendly communications with customers
• Answers phones, transfers call and takes messages
• Processing orders by mail, telephone, fax, email, or other employees
• Actively listening to customer needs and inquiries to determine appropriate service actions
• Assisting colleagues and other employees with administrative duties
• Referring any customer questions regarding products or services to the appropriate person
• Performing accurate company-required recordkeeping
• Resolving customer issues to the best of your abilities or directing them to appropriate person to handle their issue.
• Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer.
• Following-up on orders to ensure delivery by specified dates
• Performing other duties as assigned

What you need to succeed:

• Excellent verbal and written communication skills.
• Extensive knowledge of customer service procedures and principles.
• Organized with attention to detail.
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
• Time Management: the ability to organize and manage multiple priorities.
• Proficient in Microsoft Office Suite or related software

Minimum Qualifications:

• High school diploma or general education degree (GED), 1 - 2 years of related experience and/or training, or equivalent combination of education and experience
• Customer Service Experience

Physical Demands and Work Environment:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times

Benefits Include:

• Birthday Holiday!
• Medical, Dental, and Vision Insurance
• Vacation and Personal Time Off
• 401k Company Match
• Employee Purchasing Discounts