Patient Support Representative

Patient Support Representative

Encinitas, CA 92024; Oceanside, CA 92056

Overview

Salary Range $21.00 - $23.00 Hourly Position Type Full Time Job Shift Day Category Health Care

Description

Responsibilities include the provision of exceptional customer service and preparation of documents to ensure patient satisfaction and professionalism and smooth clinic flow. Assist with telephones including scheduling/rescheduling appointments. Posting all monies collected at the Front Desk to patient accounts as well as balancing all monies, credit card transactions and checks at the close of business.

Key Responsibilities:

• Greet patients upon arrival
• Answer phone by third ring
• Check-in patients
  • Verify all information is correct in demographics for all patients
  • Obtain/scan insurance and identification cards
  • Make sure all authorizations are put in system
  • Process new patient information packets
  • Add PCPs to all patients' charts
  • Post monies/batch reconciliation
  • Put up fee tickets promptly
  • Communicate with the staff and patients regarding wait times/delays in clinic
• Scanning in documents (outside medical records/consents/all pertinent information)
• Appointment confirmations
• Appointment reschedule when needed
• Request authorizations
• Review the schedule to ensure all requested testing appointments have been kept
• Insurance verification/eligibility (HMO, PPO, and Vision Plans)
  • Review scheduled/insurance verification for and reschedule any ineligible patients
  • Review the schedule to ensure all required authorizations are obtained
• Checking incoming and outgoing fax status
• Ensure all medical records request get to the correct department for processing
• Maintain a clean work/waiting area, restock business cards for all doctors
• Take messages to send tasks to technicians when needed
• Check out patients
  • Make sure all doctor's orders are complete
  • Verify that correct insurance has been added to encounter
  • Ask patient if all questions have been answered and they understand their diagnosis and plan before leaving
  • Offer dark glasses for dilated patients
• Other duties as assigned.

Qualifications

Minimum:

• High School Diploma (or its equivalent)
• 2 years of experience in the medical field front office
• Experience working with the public.

Preferred:

• Over 2 years and up to and including 5 years of experience.
• Experience in medical reception and customer service.

Knowledge, Skills, Abilities:

• Computer literate.
• Ability to type 25 wpm.
• Working knowledge of general office duties.
• Working knowledge of contracted insurance plans.
• Good verbal and written communication skills.
• Good telephone skills.
• Customer service oriented.
• Task-oriented.
• Ability to work in a fast-paced environment.

Work Environment This job operates in a professional, fast-passed, medical clinic environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets, and interacts with both staff and patients.

Physical Demands The employee is required to stand and use both hands for typing for extended periods of time; walk, climb or balance; and stoop, kneel, crouch, or crawl periodically. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 45 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Position Type and Expected Hours of Work This is a full-time, non-exempt position. Days and hours of work are Monday through Friday, 8 hours a day shifts with occasional overtime as required.

Travel This position may require up to 50% travel. Travel to multiple clinic locations will be required throughout the week, and at times on short notice.

Benefits

• 401(k)
• Health insurance
• Employee discount
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account
• Life Insurance
• Employee assistance program