Brand Ambassador

Who you are: Brand Ambassadors at Brunello Cucinelli are responsible for delivering a memorable experience to all guests and prospective customers. This role is vital to our brand and supports the Store Manager in achieving sales goals and operational objectives. Brand Ambassadors are responsible for being the guardians of the brand and furthering the Humanistic philosophy of Solomeo. Role responsibilities: Provide industry leading customer service building guest loyalty through in-store experience. Maximize all selling opportunities to achieve (and exceed) individual sales goals while driving repeat business by utilizing clientele books and continuously looking for opportunities to convert one-time shoppers to long-term clients. Proactively avoid customer service issues by finding meaningful resolutions for customers and using best-in-class customer service. Continuously demonstrate product knowledge to enhance sales, use company-provided resources to deepen understanding of product assortment. Maintains awareness of all current marketing and promotional activity. Act as a brand ambassador emulating the brand aesthetic and embodying a strong sense of brand philosophy and lifestyle. Under the guidance and direction of Store Manager and/or other Store Leadership complete operational objectives including opening and closing the store, cash handling, inventory, and other tasks as assigned and demonstrates flexibility and adaptability when workload or tasks are changed as necessitated by business. Support and partner with the store manager in maintaining consistent inventory levels to prevent shrink and loss. Ensure visual merchandising standards are maintained throughout the day, assist with floor sets, and moves as needed. Utilizes business acumen (both written and verbal) in relation to store business, product assortment and business opportunities. Build effective working relationships with colleagues in our other stores and Corporate Partners. Demonstrates reliability and trustworthiness by acting with integrity in all interactions and following company Policy and guidelines. Promotes cooperation and commitment within the team to achieve goals and celebrates team accomplishments and shares credit with others. Proactively seeks feedback for performance and opportunities for growth. Qualifications: Strong affinity for Brunello Cucinelli brand and philosophy. High School Diploma required. 3-5 years’ experience working in an elevated retail or hospitality environment. Exceptional customer service and networking skills, with the ability to network and develop clients. Strong verbal and written communication skills. Proficient with POS systems and Microsoft Office Suite; Outlook and Excel. Ability to stand for multiple hours and lift up to 40 pounds on occasion. Availability to work a varied schedule each week including weekends and holidays. EEOC Brunello Cucinelli is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law. Pursuant to the California Pay Transparency Law, the hourly pay scale for this position is $25 to $30 per hour. Compensation decisions are based on a variety of factors, including but not limited to relevant skills, training, years of experience related to the role, education, and internal organizational considerations. Compensation may be discussed transparently during the interview process. In addition to base compensation, Brunello Cucinelli offers a competitive benefits package, which includes health and dental insurance, life insurance, disability insurance, a 401(k) plan, paid holidays, a generous paid time‑off policy, and career development opportunities within a dynamic team. Brunello Cucinelli The Brunello Cucinelli story started in 1978 in Solomeo, a small historical hamlet in Italy that has always been the beating heart of the company. We strive to follow the rhythms of the land we live in and to cherish its rich traditions, drawing inspiration from the natural and artistic beauties that surround us. Specialised in high-quality cashmere production, our company has developped over time a personal vision of contemporary and refined elegance, which is reflected in our proudly Made in Italy ready-to-wear collections for Women, Men and Kids, as well as in our Lifestyle accessories line. High craftsmanship and premium-quality materials nurture our continuous aesthetic research, the most authentic meaning of our identity. We are committed to passing on the legacy of our land to younger generations, and we work every day to build and support trust-based relationships with all our collaborators, aiming to promote the individual talent that is indispensable for balanced, respectful and lasting growth.