Rental Sales Coordinator (Raleigh-Durham-Chapel Hill Area)

Join the team at James River Equipment in Raleigh

Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.

Day in the Life: Rental Sales Coordinator

• Serve as the front-line contact for customers seeking rental equipment- by phone, email and in person
• Create rental quotes, confirm rental availability, coordinate rental delivery timeline and process rental orders
• Schedule rental deliveries/pick ups with logistics team and ensure accuracy in dispatching
• Maintain detailed and accurate records in rental management system (Integrated Rental), assist with billing and any damage reports
• Follow up with customers throughout rental process, resolve issues quickly and professionally, and coordinate with service or operations when needed to ensure customer is satisfied
• Monitor rental inventory, manage fleet utilization, and stay knowledgeable on current offerings, attachments and applications

Need to Succeed:

• 1-3 years of experience in customer service, rental operations or sales coordination role required
• Strong communication and multitasking skills required, with bilingual communication skills preferred
• Proficiency with Microsoft Office and rental software required, with experience in Integrated Rental a plus
• Attention to detail, organizational skills, excellent follow up and customer service are required