Guest Service Representative - Starting at $15 Hour!

Guest Service Representative

The Admissions Team acts as ambassadors of customer service, working to provide Zoo Guests with a memorable and seamless experience. Seasonal Guest Service Representatives (GSRs) provide information and assist Zoo Guests with ticket purchases at the Main Gate. In addition to ticket sales, Greeters are responsible for assisting Guests upon entering or exiting the Zoo, as well as monitoring re-entry. Admissions staff members will rotate through various Zoo attractions, including Giraffe feeding, Carousel, Stroller rentals and other venues as needed.

Job Duties and Responsibilities

• Assists guests in a friendly and positive manner regarding Zoo offerings, prices, information and directions.
• Provides information and directions to guests concerning the Zoo mission, rules and events. Assists in answering questions from guests concerning general knowledge of procedures, locations, and information.
• Operates computer, radios, phones, and other office equipment in an efficient and effective manner.
• Provides consistent and exceptional internal and external guest service per established guidelines.
• Remain productive and efficient when maintaining performance accuracy.
• Monitors all areas to ensure a safe and secure environment and reports problems to supervisors; may require intervention with public to assist and resolve guest issues.
• Ensures work areas are presentable and free of debris.
• Project a professional image while in uniform and when using the radio.
• Comfortable giving and receiving performance feedback from supervisors and guests.
• Contributes to saving animals in the wild through reduction of waste, water and energy use and inspiring guests and staff to take wildlife protecting actions
• Greets and assists guests in a friendly and positive manner regarding Zoo offerings, prices, rules, directions, and additional information such as events or activities.
• Must portray an attitude of invitation while engaging with guests and their children, offering them a fond farewell after each interaction.
• Must be adept at handling guest inquiries in a fast-paced, team-oriented environment while efficiently processing ticket media.
• Monitors all areas to ensure a safe and secure environment and reports problems to supervisors; may require intervention with public to assist and resolve guest issues.
• Facilitate operations at the Wildlife Carousel, Giraffe Feeding, Water Play Park & Special Events or other attractions in a safe, friendly manner.
• Ensure accurate attendance records are captured through effective use of various scanning devices or other tracking methods.
• Ensures that guest items are meeting zoo regulations upon entrance, prevents zoo property from leaving zoo grounds.
• Meets departmental expectations regarding attendance policy and work readiness.
• Performs other duties as assigned
• Being fully vaccinated against Covid-19 is a requirement for this position

Education and Experience

• High School Diploma / GED
• One to Three Months relevant work experience
• Ability to work independently with minimal supervision
• Excellent oral and written communications skills
• Strong interpersonal and facilitation skills
• Ability to partner across teams and with all levels of staff

Work Hours

• Variable schedule with rotating shifts, weekends and holidays required
• Defined end date of seasonal position will be communicated upon hiring
• PT position under 30 hours per week

About the Houston Zoo

The Houston Zoo is made up of many moving parts with over 6,000 permanent residents (our animals) for whom we provide housing, meals, medical care and, yes, even education! There are over 2 million guests each year who come to experience our incredible variety of animals and ecosystems, as well as attend special private and public events and entertainment. Our dedicated staff works around the clock to ensure that the Zoo is always running smoothly for the safety and well-being of our residents and guests. We strive to ensure the protection of all the counterparts of the animals we have at the Zoo and in the wild. Join the Houston Zoo and become a part of an organization that is focused on the preservation of wildlife and their habitats by combining conservation with education and promotion of sustainable livelihoods in the local communities. Houston Zoo is an Equal Opportunity Employer.

Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a complete inventory of all responsibilities, duties and skills required for the position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis.

Benefits

• Medical and Prescription Drug
• Vision
• Dental
• Basic Life AD&D (100% Employer Paid)
• Short Term Disability (100% Employer Paid)
• Long Term Disability (100% Employer Paid)
• Supplemental Life
• Flexible Spending Account / Health Savings Account
• 401k, with employer match

• Free Zoo Membership
• Free Guest Passes
• Discounts on Food, Merchandise, Attractions, Admission and Programs
• Free parking

Houston Zoo is an Equal Opportunity Employer