Service Manager

Responsibilities Ensure customers receive prompt, courteous, and effective service Serve as a liaison between technicians and customers Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer Manage and hire technicians and service advisors Interview and make new hires Train, mentor, and develop Service Advisors to ensure exceptional customer service and departmental performance Distribute work between technicians Prioritize required services Maintain an efficient, well-run, and profitable service department Monitor and manage shop productivity, efficiency, labor sales, and departmental profitability Review and maintain accurate Work In Process (WIP) reports Oversee and ensure timely and accurate warranty claim submissionsl Ensure customers have a positive dealership experience Maintain manufacturer Customer Satisfaction Index (CSI) scores at or above established monthly goals Analyze CSI results and implement processes to improve customer satisfaction and retention Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled Spend quality time building relationships with customers Prepare and present weekly service department reports using Microsoft Excel and Microsoft Word Work closely with Parts and Sales departments to ensure operational success and customer satisfaction Requirements Previous automotive Service Manager experience required Strong technical automotive knowledge Demonstrated ability to lead, motivate, and manage service department personnel Proven ability to train and develop Service Advisors and technicians Knowledge and experience with Work In Process (WIP) reporting Experience with warranty administration and warranty claim submissions Understanding of CSI programs and customer retention strategies Organized, detail-oriented, and customer-focused personality Excellent communication and problem-solving skills Proficiency in Microsoft Excel and Microsoft Word for reporting and departmental analysis Dealership experience required Experience with Dealertrack and Xtime is a plus What We Offer Medical, Dental, and Vision Insurance Life Insurance 401(k) Retirement Savings Plan Paid Time Off Paid Company Holidays Paid Training Work-Life Balance Ongoing Professional Development Employee Discounts Family-Friendly and Inclusive Team Culture Career Growth and Internal Promotions Custom and Competitive Wage Plan #J-18808-Ljbffr