Logistics Specialist - Middle Mile Payment Disputes

Job Description

Job Description

Job Title: Logistics Specialist – Middle Mile Payment Disputes

Job Description

This role supports a rapidly growing transportation network by ensuring carrier partners are paid accurately and on time for the loads they complete. As a Logistics Specialist focused on middle mile payment disputes, you will investigate and resolve payment issues, reconcile discrepancies, and support continuous improvement of payment processes. You will work in a high-visibility position within a fast-paced logistics environment, using your operations background, analytical skills, and customer-focused mindset to deliver best-in-class service to carriers.

Responsibilities

• Identify, investigate, and resolve payment disputes for the transportation services carrier network.
• Deep dive into individual cases by reviewing notes, documentation, and system records to determine the root cause of payment errors.
• Resolve carrier claims on invoice payments in accordance with established payment policies and contracts.
• Review and interpret multiple payment policies and contracts to verify payment requirements and ensure accurate application.
• Assess up to approximately 20 different work types to determine the appropriate payment resolution path.
• Calculate payment differences and reconcile discrepancies between expected and actual payments.
• Ensure accurate and timely resolution of carrier payment disputes to maintain service level agreements (SLAs).
• Maintain the organization’s SLA commitments to carriers by meeting quality and timeliness standards for case resolution.
• Meet or exceed established daily quota goals for dispute resolution and related case work.
• Collaborate directly with carriers and cross-functional internal teams to clarify issues and drive payment resolutions.
• Communicate clearly and professionally with internal and external partners to explain findings, decisions, and next steps.
• Engage with internal teams and stakeholders to identify opportunities to improve payment processes and uphold the customer promise.
• Support ad-hoc requests related to payments, data analysis, and process improvements as needed.
• Assist the team with other payment-related initiatives and projects when opportunities arise.
• Utilize Microsoft Excel and other tools to analyze large data sets, identify trends, and support performance and process improvements.
• Apply basic mathematics and data analysis to validate payment calculations and ensure accuracy.
• Demonstrate flexibility and adaptability to evolving business requirements, workflows, and priorities.
• Provide B2B customer support to carrier partners, focusing on delivering a positive and solution-oriented experience.
• Leverage logistics and operations experience to understand transportation workflows and their impact on payments.

Essential Skills

• High school diploma or equivalent.
• Knowledge of Microsoft Office, including Excel, Word, and other related platforms.
• Practical Excel skills, such as working with pivot tables and charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, and array formulas.
• Previous logistics or operations experience, with higher-level warehouse experience preferred.
• Experience managing large data sets and using data to drive performance and process improvements.
• Ability to work a flexible schedule, including weekends, nights, and holidays.
• background in B2B customer support, supply chain, transportation, freight, or third-party logistics.
• Experience in logistics operations and transportation environments.
• Ability to perform data analysis to support payment reconciliation and process improvement.
• Strong problem-solving skills with the ability to deep dive into complex cases.
• Effective written and verbal communication skills for interacting with internal and external stakeholders.
• Customer-focused mindset with a passion and drive for delivering excellent service to carriers.
• Ability to work independently in an often ambiguous work environment.
• Basic mathematics skills to calculate payment differences and validate invoice amounts.

Additional Skills & Qualifications

• 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience (preferred).
• 1+ years of management experience (preferred).
• Experience with SQL, including querying and analyzing data (preferred).
• Bachelor’s degree (preferred).
• Experience in program management or process ownership within logistics or transportation settings.
• Familiarity with third-party logistics operations and freight payment workflows.
• Demonstrated ability to identify process improvement opportunities and contribute to operational enhancements.
• Alignment with leadership principles such as Deep Dive and Ownership, demonstrating thorough analysis and end-to-end responsibility for outcomes.

Work Environment

This position is 100% onsite in a fast-paced transportation and logistics environment. Schedules consist of four 10-hour shifts each week , covering all seven days. Typical schedule patterns include a front-half schedule (Sunday–Wednesday), a back-half schedule (Wednesday–Saturday), and a donut schedule (Monday/Tuesday and Thursday/Friday). The role requires flexibility to work weekends, nights, and holidays as needed. You will work extensively with technology tools such as Microsoft Office, Excel, and potentially SQL-based systems to analyze data and manage payment cases. The environment emphasizes operational excellence, continuous improvement, and close collaboration with carriers and cross-functional teams, offering a strong pathway for career growth and potential future opportunities.

This is a Contract position based out of Nashville, TN.

The pay range for this position is $23.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Nashville,TN.

This position is anticipated to close on Sep 11, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.