Senior Customer Service Specialist

Are you someone who thrives on solving problems , building strong customer relationships, and being the go-to expert others rely on? Do you love working in a fast-paced environment where no two days are the same? If so, we'd love to meet you!

We're looking for an energetic, customer-obsessed Senior Customer Service Specialist to support our Sales team and a portfolio of key customers-while also serving as a mentor and leader within our Customer Service team.

What You'll Be Doing

As a Senior Customer Service Specialist , you'll play a critical role in delivering a best-in-class customer experience from order entry to final delivery.

Customer Experience & Order Management

• Own customer orders end-to-end, ensuring accuracy, pricing, lead times, and on-time delivery
• Proactively review open orders and communicate changes before customers have to ask
• Create shipping releases and manage expedited shipments when needed
• Process returns, credits, samples, and pricing requests with speed and accuracy
• Partner closely with Sales and cross-functional teams (Scheduling, Supply Chain, Production, Quality, Engineering, and more)

CRM & Process Excellence

• Maintain customer data and contacts in Salesforce CRM
• Capture customer insights, interactions, and trends to drive continuous improvement
• Escalate and resolve system, process, or order issues-seeing them through to closure
• Maintain strong product and process knowledge

Senior-Level Impact

In this leadership-focused role, you'll go beyond day-to-day service:

• Lead customer meetings focused on open orders, inventory, and service performance
• Create custom reports, spreadsheets, SOPs, and training materials
• Assist Sales with onboarding new customers and managing high-level accounts
• Lead or participate in special projects that improve customer service processes company-wide

What We're Looking For

• Exceptional customer-facing communication and listening skills
• Action-oriented, diplomatic, and comfortable working with urgency
• Positive, patient, and team-focused attitude
• Strong problem-solver who thrives on challenges
• Ability to juggle multiple priorities in a fast-paced manufacturing environment

Apply today and help us deliver outstanding experiences-one customer at a time.