Coach

Compassionate, collaborative, and engaging Coaches are needed at The Evolve Youth Time Limited Rental Assistance Program. The position is designed to work with individuals experiencing homelessness to find rapid housing with private landlords. Coaches provide guidance, coaching, and support to vulnerable young adults who are at risk of homelessness, to help them achieve permanent housing with the support of time limited rental assistance. Coaches will adopt a nonjudgmental, strengths-based, and collaborative approach to working with youths, ensuring that their wishes, interests, and preferences inform the development of their service support plan goals. Coaches will collaborate with their team to ensure that youth are well equipped to navigate independent living. This will include crisis intervention entitlements procurement, health care, mental health, independent living skills, job/career assistance, financial literacy, recreational opportunities, education journey and other services as needed. Coaches will use the principles of positive youth development to ensure that youths' goals and services are focused on building independent living skills, resiliency and social connection which will ultimately ensure independence. Coaches will empower youth to engage in all aspects of the process and teach them how to advocate for themselves and prevent or troubleshoot obstacles. Coaches will develop a robust network of service providers to ensure that youths are able to access the services that they desire. Coaches will be trained in and implement evidence-based models, including:

• Motivational Interviewing
• Intensive Trauma Services
• Recovery Oriented and Trauma Informed case management •
• Critical Time Intervention

Coaches will undergo a comprehensive training program to ensure that they are trained in evidence-based practices, as well as in conflict resolution, crisis intervention, crisis de-escalation, harm reduction, person-centered planning, assessment, housing first approaches, mandatory reporting and recognizing signs of abuse and neglect, co-occurring disorders, and recovery-oriented practices.

Essential Functions and Primary Responsibilities of Position:

• In addition to responsibilities below, performs other job-related duties as assigned, consistent with the scope, responsibilities, and level of the position, and in compliance with applicable laws, regulations, and organizational policies.
• Participates in in-service trainings and on-site workshops as required for professional growth and development. Attends external trainings and workshops at direction of management
• Complete Intake process with youth according to established guidelines and make appropriate contact with and /or referrals to other agencies
• Complete needs assessment including but not limited to mental health and social history.
• Obtain legal documents (birth certificates, NYS Identification, social security), assist with housing applications, assist with employment, budgeting, and enroll and in school where applicable.
• Facilitate, develop, and participate in skill building groups etc...
• Provide bi -weekly individual coaching to each youth. Making referrals to outside services when needed such as substance abuse, mental health, etc..
• Keep updated chart records for all current and past residents and complete all mandatory paperwork required by contracts and funding sources.
• Work alongside all other staff to develop and evaluate programming. Conduct outreach presentations as needed and assigned.
• Conduct monthly home visits in accordance with CTI Model.
• Attend Regular staff meetings and trainings to support the needs of the youth.
• Upload support plans, and relevant documentation that reflects CTI goals and stages.
• Maintain an active caseload of 15 + tenants.
• Manage tenant referrals and follow up with phone calls.
• Cultivate and foster working partnerships with community landlords.
• Prepare and track documentation including tenant services via Eccovia Data System.

• Experience assisting with obtaining and maintaining government benefits, accessing services, managing medication, and comfort running group meetings when necessary.
• Knowledge of group dynamics and interaction, especially with the adolescent populations, is preferred .
• Ability to act responsibly in stressful/crisis situations.
• Written and verbal communication skills sufficient to effectively provide direction and counseling to clients and maintain required documentation.
• Must be capable of and willing to make home visits unassisted throughout the greater New York area, and to ensure a realistic and secure approach to such visits.
• Must be capable of independently and professionally assessing the physical and emotional well-being of the client and ascertaining the adequacy of the physical environment and treatment/educational/vocational programs.
• Ability to independently organize time and prioritize responsibilities in order to plan and carry out a demanding schedule.
• Valid New York State driver's license , to provide transportation when required and to handle certain crisis.
• Previous experience in social services field or supportive housing is preferred

Benefits

What we offer once YOU join our growing family:

At Heartshare we offer a comprehensive benefit package based on full-time/part-time status. You can expect:

• Rewarding Work in a team environment.
• Paid vacation, sick, personal days, and holidays.
• 403(B) retirement plans with employer contribution.
• Health, dental, vision and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending account (Dependent Care, Medical, Parking, and Transit).
• Employee Appreciation Programs and Events.
• Tuition Assistance Program.
• Professional Development opportunities.
• Gympass Discount
• Verizon Wireless Discount.
• BJs Membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more

Heartshare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to View email address on click.appcast.io.

About Heartshare

Who WE ARE:

For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.

To learn more about Heartshare, please visit our website at or follow us on Twitter LinkedIn YouTube Instagram Facebook