Technology Trainer

Job Description

Job Description

Location: Gastonia, NC (Hybrid/Remote options available)

Reports To: Chief Information Officer

Department: Information Technology / Learning & Development

We are seeking a dynamic and skilled Technology Trainer to lead the development and delivery of training programs across a range of productivity and collaboration tools. This role is responsible for creating engaging learning experiences through live instructor-led sessions, screencasts, documentation, and other formats. The ideal candidate will be passionate about empowering users to adopt and maximize tools such as Microsoft Teams, Word, Excel, PowerPoint, Smartsheet, Tableau, and more.

• Design and Deliver Training:

- Develop and facilitate live, instructor-led training sessions (in-person and virtual).

- Create high-quality screencasts, tutorials, and documentation for self-paced learning.

- Tailor content for different user groups and skill levels.

• Content Development:

- Build training materials including slide decks, handouts, videos, and interactive guides.

- Ensure content is accessible, engaging, and aligned with adult learning principles.

• Tool Expertise:

- Provide training and support for Microsoft 365 tools (Teams, Word, Excel, PowerPoint), Smartsheet, Tableau, and other platforms as needed.

- Stay current with product updates and incorporate new features into training.

• User Engagement & Support:

- Collaborate with departments to identify training needs and customize solutions.

- Offer follow-up support and coaching to reinforce learning and adoption.

• Measurement & Improvement:

- Use surveys, quizzes, and analytics to assess training effectiveness.

- Continuously improve training programs based on feedback and performance data.

• Required:

- Proven experience delivering technology training in a corporate or educational setting.

- Strong proficiency in Microsoft 365 (Teams, Word, Excel, PowerPoint).

- Experience with Smartsheet, Tableau, or similar tools.

- Excellent communication, presentation, and facilitation skills.

- Ability to simplify complex concepts for diverse audiences.

• Preferred:

- Experience with instructional design tools (e.g., Camtasia, Articulate, Adobe Captivate).

- Knowledge of adult learning theory and training evaluation methods.

- Familiarity with LMS platforms and eLearning development.

- Instructional Design

- Technical Proficiency

- Communication & Facilitation

- Content Creation

- Adaptability & Problem Solving

- Learner-Centered Approach

- Flexible work arrangements (hybrid or remote options)

- Professional development opportunities

- Collaborative and innovative team culture

Kintegra Health Core Requirements

1. Patient First – An approach to care that holds primary, the well-being and desires of the patient
2. Build not Blame – Focusing first on finding fault with the process rather than the person
3. Integrity and Honesty – F ostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers
4. Cooperation and Flexibility – Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description
5. Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.

Kintegra Health is a is a community sponsored, family-centered provider of health care, health education and preventive care services without regard to the ability to pay. We screen potential employees ensure alignment with our core requirements followed by the requisite position skills set. In doing so we need staff committed to this mission who do their best to live and work the characteristics of our core values as we strive to care for the ever-increasing members of the communities we serve. Our goals are:

• To provide continuing comprehensive and accessible primary care services to individuals and families of all economic levels within Gaston County.
• To provide primary care services to meet the physical as well as social health needs of individuals and families, promoting health maintenance, providing timely diagnostics, treatment and referral services.
• To emphasize preventive care through patient and community education to help individuals become aware and responsible for their own health behaviors.
• To employ an interdisciplinary team approach in collaboration with other community providers to provide a continuum of appropriate patient/family-oriented care in a cost-effective manner.